Purchase completed end of March 22, Waol handled my purchase and I couldn't have got through it without her! She provided brilliant information and updates, along with much needed support throughout the whole process. Thank you so much for everything, everyone I encountered at Mortimers during the purchase was lovely and helpful too! Thankyou Waol so much for helping me get the keys to my new home!

Recently bought our house through mortimers from the Accrington branch. Leanne who dealt with our purchase was amazing! She was professional, on the ball with everything! No messing straight on to every request or phone call straight away. The most easiest and stress free process ever. Easy to approach and couldn’t do enough for us! Would definitely highly recommend Leanne, couldn’t be more thankful to her.

Leanne was outstanding from the moment she took over our home to sell. She continued to ensure that valued potential buyers kept coming through the door. Her advice has helped us through many hurdles ensuring we got the best price possible for our home. We would not hesitate to recommend Leanne and Mortimer's Estate Agent. Steve and Cath

I have just completed on my purchase through Mortimers, specifically handled by Leanne Taylor (no relation), and the whole process was as effortless as buying a house can be. Leanne worked relentlessly to ensure the process went smoothly and was active in resolving some quite major issues. As a FTB I don't have a benchmark to compare Leanne and Mortimers against but in future their performance will be the benchmark I'll expect from others.

We recently sold our house with Mortimer’s. The help and support was amazing. Waol especially who did not stop chasing between solicitors etc, she really helped in speeding up the process and kept us in the loop constantly! Thankyou so much for all of your time and help, we will definitely recommend mortimers to anybody looking at buying or selling.

Leanne Taylor at Mortimers was an absolute dream to work with, me and my partner just bought our very first home and we couldn’t have had a better experience! We will personally be using Leanne and Mortimers if we ever choose to sell our new home as the service was top notch and I know Leanne would do a great job again! Thank you Mortimers Accrington Team!

I can't fault Mortimers Accrington in any way. We were buying a house and the sale fell through (because of the vendor) but they managed to find us another house immediately that we loved. The whole team was amazing and a special shout out to Leanne Taylor who went above and beyond (keeping me updated, chasing up the vendor as well as solicitors for both sides). She made the whole process a lot less stressful and I would definitely recommend Mortimers whether you're buying or selling. Allison and Gavin.

Selling our home with Mortimers Estate Agents in Accrington has been a very positive experience. During Sam's initial visit to give us a valuation it was apparant that he'd taken time to research other similar properties in the area. Sam's knowledge and preparation made him stand out head and shoulders above the other estate agents who visited, I felt that Mortimers genuinely wanted to sell our home for us and they took pride in ensuring excellent customer service throughout. I appreciated that Mortimers took a video of our house, took time to include a floor plan, allowed me to add to the house description and offered us different selling options. We chose to have a dedicated viewing day where we vacated the house and Mortimers showed people round. We were also happy to pay on a commission basis instead of a flat fee. During this time when viewing were being booked I spoke to Matthew on almost a daily basis, we had some fantastic conversations, I never once felt that he was 'selling' to me, Matthew was very supportive and offered me advice on numerous other issues. If I rang and he wasn't available, he would always ring back. Mortimers marketing strategy clearly worked and within one week we had 19 viewings booked in on one day, many making offers above the asking price. Sam dealt with the negotiation and we are delighted with the offer we accepted. Following the negotiation, we didn't hear from Mortimers much as we were in the hands of the solicitors. On the occasions I did make contact I was always impressed how well all the staff in the office communicate with one another. Whilst Matthew was our assigned Negotiator, his colleague Leanne was always aware of what was happening. Several months after moving house I contacted Mortimers, despite not being a current customer Matthew very kindly did me a huge favour for which I am very grateful - another example of his exemplary customer service. We don't intend on moving house again but if we ever do, Mortimers will be our first choice of estate agent!

I decided to use Mortimers for the sale of my property because right from the start they were professional and gave me a true valuation that they were determined to achieve. The sale was dealt with by Leanne Taylor and within less than a week she had obtained a sale for me at more than the asking price. It was obvious that Leanne has tremendous expertise in the estate agency business and throughout the whole process she kept me informed of what was happening and also kept on top of both parties solicitors if progress was being delayed. Her enthusiasm and keenness was evident throughout the whole sale process which gave you confidence as a customer that you were being looked after. In addition all the other Mortimer staff that I had to deal with were exceptional in their customer service. I would highly recommend Mortimers if you had a property to sell in the area.

Leanne Taylor was very professional and efficient in the sale of my property. From start to finish she kept me in the loop and was in regular contact throughout the time my property was on the market. Can’t thank you enough for all the help and the customer service you gave me. Mortimers should be proud to have such a wonderful member of staff. Once again thank you for everything :)