Dear Mr Μαριος Βοντας, Sorry for the late reply. I had reported this review to google on the basis that I believe it is libellous, but sadly google have not responded. So, the facts… You rented a furnished property, when your furniture "arrived", you quite simply disposed of (sold?) the landlords furniture. As a result, the landlord (via Martin & Co) requested a full retention of your deposit at the end of the tenancy towards replacing the missing pieces of furniture. You have refuted the claim saying that you disposed of "broken" items despite never reporting any broken items at any time during the tenancy. As a result of the dispute, the landlord quite rightly (in in my opinion) sought a full retention of your deposit whilst you offered £0. A dispute was duly lodged with the DPS Alternative Dispute Resolution service. The DPS in house lawyers reviewed the events and sided 100% with the agent/landlord. Subsequently this review appeared, I assume as a reaction to the DPS adjudicators decision. Given that the furniture was of good quality and excellent condition at the time you moved in, and that your tenancy was only 17 months in total, perhaps you are fortunate that the landlord chose not to report the missing furniture to the police as a theft. Thankfully for us and our landlord clients, these situations are extremely rare. Kind Regards, James Wiggins

Dear Ken, Thank you for taking the time to leave a review on our page. Your name does not appear on our system as someone we have ever dealt with, simply put, we have never let to a "Ken Adams" before. Perhaps you have accidently reviewed the wrong branch of Martin & Co as we have nearly 200 independently owned and run branches across the UK? I would be happy to personally assist you with your grievance regardless of where in the UK it relates to, please don't hesitate to get in touch and ask for me by name. Kind Regards, James Wiggins Director 01252 311974

Dear Margarita, Thank you for taking the time to leave a review on our page. Your name does not appear on our system as someone we have ever dealt with. Perhaps you have accidently reviewed the wrong branch of Martin & Co as we have nearly 200 independently owned and run branches across the UK? As your one star review does not contain any detail, it is very hard to respond let alone validate or look into what your issue could have been. I would be happy to personally assist you with your grievance regardless of where in the UK it relates to, please don't hesitate to get in touch and ask for me by name. Kind Regards, James Wiggins Director 01252 311974

Dear Amrish, Thank you for your review. As you know, Jamie completely refutes your claim. You arrived at the property early before Jamie had got there and, unbeknown to Jamie at the time, had already parked your vehicle in a permit holders space, despite there being signs everywhere saying "Permit Parking Only". It was only after you informed us that you had received a ticket in the post that we became aware. We did offer at the time to pay 50% of the ticket value as a gesture of good will but did not hear back from you making this review all the more surprising. Kind Regards, James Wiggins Director 01252 311974

Dear CFO, Thank you for taking the time to leave a review. I must be honest though and state that for the record, I do not recognise your user name, nor do I employ a member of staff in the role of "Lettings Manager", nor have we received any complaints in branch. I have discussed your comments with all members of my team, none of whom can fathom who you are or what may have resulted in you leaving a 1 star review. There are over 200 individually operated Martin & Co Franchises up and down the country and so perhaps your review was aimed at another branch? At Martin & Co Aldershot we are frequently complimented for our responsiveness and I believe that all of our team care deeply about delivering an empathetic service whilst being sympathetic to each customer’s varying, individual circumstances. As I don't recognise your comments, I would love to have the opportunity to discuss them with you personally. If in fact they do relate to dealings with my branch then, of course, they will be taken seriously. We are proud of our exemplary reputation (and online reviews) and work hard to consistently deliver a level of service that exceeds expectations and set the benchmark within our industry. If it transpires that we have in fact disappointed you in any way then, it goes without saying, we will take your comments on board fully and learn from them so that the experience you have encountered is never repeated. Kind Regards, James Wiggins Director Martin & Co Aldershot 01252 311974 james.wiggins@martinco.com

Dear Ms Chan, Thank you for taking the time to leave a review. I can see that you did make an application for a lettings property at the beginning of August 2017. There are several inaccuracies in your recollection of events... 1) You were not charged £550. 2) We, as a business do not charge a "holding fee". 3) We would not furnish you with a contract to sign without a completed "Acceptable" reference application. It would rarely be the next day. 4) You were not told that you had "passed all checks". 5) The move in process was explained to you in writing and by signing Terms of Business you did enter into a contractual agreement with Martin & Co. 6) Your reference application was indeed "Declined". I can tell you that this was not as a result of your earnings, as you know. We have to be careful what information is put into the public domain, or indeed passed on to you entirely. This is in order to protect the referees who provide references “in confidence". 7) It was the landlords decision not to grant you a tenancy. This decision was entirely based upon detrimental facts un-earthed by your referencing application. There are very few landlords who would be willing to proceed with tenancy based upon a declined application such as yours. Despite the time that has passed I would be happy to discuss this with you further, either in person, or via telephone or email. This, (in my opinion) would be a more appropriate method of communication than a public forum such as this. Kind Regards, James Wiggins Director Martin & Co (Aldershot)