Horrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...

Poor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.

We had a very poor dealing experience with this company. We rented a flat from Frost in Jul/August 2012, my contact was Sally Hyland at the Amersham branch. Immediately Frost handed over a s21 notice seeking possession in 1 years time. Although I believe that this is legal, this is extremely bad practice. When I queried what this meant with Sally I was told that this was just standard procedure and not to worry about it. This document basically means that they don't need to give you ANY notice to leave the property, so if your landlord decides that he wants to offer his divorced mate your home to live in and give you next to no notice then they are completely within their rights to do so. Which is basically what happened to us. I think that they should be transparent in the way they do business so would warn you to avoid signing the s21 notice as I did unwittingly setting myself up for a huge amount of stress a few months down the line when we were asked to leave with less than 4 weeks notice not 6-8 weeks which would have been reasonable. Not easy to do when you are working full time! I would recommend that you look for another Estate Agency to do business with. Fees are also very expensive.

I was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were; I am on maternity leave (yet I was in full tome employment and I will be going back to work!) That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years! My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them! Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent. Personally, this is a 'snobby' establishment & obviously we are too common for you! Disgusted!!

We had a very poor dealing experience with this company. We rented a flat from Frost in Jul/August 2012, my contact was Sally Hyland at the Amersham branch. Immediately Frost handed over a s21 notice seeking possession in 1 years time. Although I believe that this is legal, this is extremely bad practice. When I queried what this meant with Sally I was told that this was just standard procedure and not to worry about it. This document basically means that they don't need to give you ANY notice to leave the property, so if your landlord decides that he wants to offer his divorced mate your home to live in and give you next to no notice then they are completely within their rights to do so. Which is basically what happened to us. I think that they should be transparent in the way they do business so would warn you to avoid signing the s21 notice as I did unwittingly setting myself up for a huge amount of stress a few months down the line when we were asked to leave with less than 4 weeks notice not 6-8 weeks which would have been reasonable. Not easy to do when you are working full time! I would recommend that you look for another Estate Agency to do business with. Fees are also very expensive.

Extremely poor service at Beaconsfield. Emails not returned. Overall very disappointed and surprised

Very poor service for rental Management !