As a tenant, I have always found the staff at Frost Partnership to be friendly and straightforward. Particular mention goes to Greg West, who remembered my name five years after showing me a property and has always been a pleasure to deal with.

We recently sold our house (Morten Wood) in Amersham with Frost. I was impressed at the start of the process with the speed in which the details of the house were ready to go to market. However when the viewings started it was a bit harder than I had expected to get feedback on how the viewings had gone. Most of the time we had to do the chasing for that. Having said that, once the house was sold and our chain was in place, I honestly believe the only thing that held it together was Andrew Holdsworth at Frost. He did a superb job of finding information from all parties in the chain way before any other agent had. His local knowledge and relationship with clients and other agents around Amersham was second to none. He did a great job. I would use Frost in Amersham again.

Professional service

Don’t normally write reviews but had to say something. I’ve been calling the office all week to arrange a house viewing. I’ve emailed, phoned and left countless messages. I’ve heard nothing, not even an email back saying we’re looking into it. Do they actually want to sell a house? Poor quality service, I’d never use them. Since posting this review: I’ve had a really pleasant conversation with Andrew Windeler; who apologised for what happened. I have to say he was very professional and courteous. He left me feeling valued as a customer. I think this was a one off situation and it’s being looked at further. However, I think it’s important it’s captured. I had to up my star rating because Andrew handled the situation perfectly.

Don’t normally write reviews but had to say something. I’ve been calling the office all week to arrange a house viewing. I’ve emailed, phoned and left countless messages. I’ve heard nothing, not even an email back saying we’re looking into it. Do they actually want to sell a house? Poor quality service, I’d never use them. Since posting this review: I’ve had a really pleasant conversation with Andrew Windeler; who apologised for what happened. I have to say he was very professional and courteous. He left me feeling valued as a customer. I think this was a one off situation and it’s being looked at further. However, I think it’s important it’s captured. I had to up my star rating because Andrew handled the situation perfectly.

A mixed experience, we first dealt with Danielle who seemed lovely but would never call us back, never pass on any messages and never answer any questions that we asked. We had to wait days for her to even reply with an answer to if our offer was accepted or not. Even if you couldn't get hold of them, at least give us a call to let us know rather than leaving us in the dark all the time. We were very fed up with this service after a couple of weeks and gave up asking questions and just assumed the worst otherwise we would have got nowhere. Thank god Andrew Holdsworth took over as he would proactively chase the whole process and was nothing but nice and helpful for us. He would keep us updated and was very professional at all times. Thank you Andrew for your help!

A mixed experience, we first dealt with Danielle who seemed lovely but would never call us back, never pass on any messages and never answer any questions that we asked. We had to wait days for her to even reply with an answer to if our offer was accepted or not. Even if you couldn't get hold of them, at least give us a call to let us know rather than leaving us in the dark all the time. We were very fed up with this service after a couple of weeks and gave up asking questions and just assumed the worst otherwise we would have got nowhere. Thank god Andrew Holdsworth took over as he would proactively chase the whole process and was nothing but nice and helpful for us. He would keep us updated and was very professional at all times. Thank you Andrew for your help!

Just wanted to say what a great service we had from the frost partnership in windsor ! Nicola was a great help from start to finish helping to make the move as smooth as possible with no stress which when you have 3 children is a great bonus Great contact from start to finish !!! Would definetly use again