Nothing good to say about these people - they behave like they're running some exclusive Beverley Hills film company, not a letting agency serving commuter-land. Rented a flat from Frost in Feb 2012, my contact was their Sally Hyland at Amersham branch. Throughout, she was not friendly, very formal, bordering on the point of rude. They certainly make you feel like the Dickensian tenant, who had little legal rights with the way they deal with things. Fortunately, tenant law has changed and I know my rights, but a lot of people who don't would surely feel intimidated dealing with these people - no sooner had I signed my lease than Frost handed over a s21 notice seeking possession in 1 years time.I didn't like Frost or Sally Hyland at all. She was often terse, bordering on rude, over the phone, she was overly formal, didn't answer routine emails, made several obvious mistakes on forms that slowed things down, and surprisingly, was exceptionally rude about the old tenant living in my flat. I would never expect to hear this about someone I don't know.If you rent through Frost, know that they hold themselves to a very high standard. You won't be left feeling like the flat/house you're renting is 'yours'. You'll also have a lot of trouble getting Frost to get repairs done. These people are expensive, unpleasant and unnecessary. They treated me in an appalling fashion until I asked my solicitor to write to them setting out my legal rights as a tenant. Since that time, they've gone back to where they belong... crawled back under their stone. If you can avoid it, use another agency in Amersham. These people are pure scum.

I am writing to express my concerns regarding the service provided by The Frost Partnership during my father's tenancy agreement for an apartment in Amersham. Initially, their approach seemed thorough, but subsequent events have led to some distressing issues. When my father was hospitalised and subsequently moved to a care home, their assistance was notably lacking. A particular point of contention is the condition of the patio at the property. At the commencement of the lease, the landlady acknowledged in writing that the patio required cleaning. Despite this, The Frost Partnership is demanding a fee of £190 for its cleaning, which seems unjust given that it was not in a satisfactory state when my father began his tenancy. It is disconcerting that they are insisting on this charge, especially considering my father's advanced age of 92 years. I urge you to consider this communication as a stern cautionary note. While initial impressions may be positive, our experience has been anything but, and it is important to note that there are numerous other estate agents available within a short walking distance. It is disappointing to have to convey such a message, but I believe it is necessary to share our experience so that others may be more informed in their dealings with The Frost Partnership.

We tried to buy a house through Frost Amersham last year that we were really keen on, offering full asking price immediately and increasing our offer by 35K when it went to best and final offers. We were chain free, cash buyers and on friendly terms with them. We were told by the branch manager Gemma Testa that the sellers had accepted a higher offer from another cash buyer. We were gutted but there was nothing we could do. Several months on and we now see from Land Registry records that the property was actually sold for 11K less than our best and final offer. We doubt very much now that our offer was submitted to the sellers, in 'favour' of the people who have ended up buying the property. You have to ask why?? Buying and selling a house is one of the most important decisions in life and you want to be treated with honesty and integrity. We do not feel that we have been treated fairly and honestly. We would not recommend this outfit. There are other reputable estate agents in Amersham if you are thinking of buying or selling.

We tried to buy a house through Frost Amersham last year that we were really keen on, offering full asking price immediately and increasing our offer by 35K when it went to best and final offers. We were chain free, cash buyers and on friendly terms with them. We were told by the branch manager Gemma Testa that the sellers had accepted a higher offer from another cash buyer. We were gutted but there was nothing we could do. Several months on and we now see from Land Registry records that the property was actually sold for 11K less than our best and final offer. We doubt very much now that our offer was submitted to the sellers, in 'favour' of the people who have ended up buying the property. You have to ask why?? Buying and selling a house is one of the most important decisions in life and you want to be treated with honesty and integrity. We do not feel that we have been treated fairly and honestly. We would not recommend this outfit. There are other reputable estate agents in Amersham if you are thinking of buying or selling.

Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. They continued to ignore my requests, but did take the time to email in order to ask for this review to be taken down. They are morally bankrupt and you should certainly try to take your business elsewhere if you can.NegativeQuality, Professionalism, Value

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

If you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag

Really dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.