Must say we were not really happy with experience in Basingstoke branch comparing with Leatherhead branch (where they were extremely professional for a property we lived for 3 years) ...from booking views to house and been showed the wrong property to receive emails with properties that are not what we looking for at all and be contacted by one of your agents saying u just received the keys of a property that we wanted and we put an offer.. the offer never gone to the landlord... you cancel the viewing and show the house to other people. When u finally decided to show us the house there’s already 5 offers when we were the first to book and to put an offer.. bit dodgy no? Literally we wasted a week of our time and we were in risk to don’t get house on time. Not fair playing with people’s life’s when we just expect someone honest and professional. All best wishes and hope get better experience in future. Thanks Rui

Scam artists, the whole lot of them! They are terrible agents to have as a tenant because their service is so poor and then they try to take your money. They are sneaky and underhanded and after having our deposit docked on 1 property, they tried to do it again on the second, but I wasn't having any of it. They doctored the inventory and checkout and I was able to prove it. I sent it all to DPS and we got all our money back - every single penny! Don't let them do it to you. Make sure you have excellent record keeping and double check everything against the inventory, it's meant to be like for like and if it isn't, question everything they claim - ask for proof because they won't have any. So glad to be done with you lot!

Terrible customer service, rude, patronising and very unhelpful..

They used to be good when Andrew and Viv actually worked there but now many of their staff are clueless and treat landlords and prospective sellers very badly. You will lose money through their excessive charges and delays... Stay well away!

We moved in to a house that was ill prepared. Outside hadn't been seen to, light bulbs either not working or missing and no parking permits available for the first 5 months of our tenancy. We were then told we could park in the complex because we had permits pending printing. After 15 tickets and 4 months of hassle from the parking agency who operate in the car park outside my accommodation we finally spoke to the operator who told us how to not receive any more tickets but still told us we had to pay the fines. After asking M&C to solve this issue and sort out our fines we received more than 50 letters asking us to pay £150 each ticket or face court action. Again M&C said they would sort this for us. 3 months later more and more letters arrived. The days prior to moving out we still received letters asking us to pay fines of £90 for each or face court action. All the way through our tenancy we spoke and kept in contact with M&C regarding this and only met "we will sort it" replies. Yet to this day I could be facing court action. Then here's the kicker: moving out deposit quote I spent 15 hours cleaning the house, carpets, windows (which hadn't been cleaned when I moved in) and garden (again hadn't been weeded, cleaned or tidied prior to moving in). I spent £70 on a carpet cleaner two days prior to moving out. These scammers then charged me for carpet cleaning £150 and then general cleaning of £110 for a 2 bed one floor apartment. Are you kidding me? Sort yourselves out because I'm never using you again!!!! Nor would I recommend it

This looks like War & Peace, but the below is a letter sent to head office in respect to my dealings at Martin & Co… I would like to express my upset after being spoken with so rudely and in fact nastily from a member of the Basingstoke branch on Thursday 09/12/2015. My initial involvement with the Basingstoke Martin & Co branch was in connection with a viewing in November. I placed an offer forward via phone having spoken with Andrew Sheldon the following morning. I was later informed the offer was never actually provided across (discovery after the property was re-listed). Accidents happen I appreciate that, but my real bug-bear is the insulting call. The reason for such was for a re-offer (having had a price agreed following relisting) due to the discovery of ground rent increasing in substantial increments, in excess of three thousands pounds a year. I have purchased many leasehold properties and never had anything resembling such figures. Andrew was rather obstructive with a re-offer going forward, questioning detailed reasoning to why and was not happy with my explanation. He said he needed everything in email form and to say precisely the increments. It kept repeatedly saying ‘what is it in ten years, what is it in ten years?’ He was sarcastic and at times continually talking over me. I had to say on at least three occasions ‘I do not wish to be drawn into an argument’ A call expecting to be straight forward was made incredible difficult. I indicated to Andrew I was finding his tone rather offensive and unprofessional. With the buy to let in mind with tenants currently being managed by the agent, he was not enticing me to stay with a fully Management Service and his reply was ‘oh good’. I reiterated the reason for my call however he was not willing to place across, but rather being obstructive even further, saying he would call the vendor to say I have withdrawn my offer. That of course was not my reason for the call or intention or per instruction. To try and diffuse the tension/ situation, I said I would ask the solicitor to carry out the job of what I would expect the estate agent would normally, and for him NOT to make the reoffer, as he would not be impartial. He obviously had a hostile attitude and actually makes me wonder if he has an invested interest in the property himself, with how highly strung he comes across, or if he is like this with every customer? As he pointed out, ‘he works for the seller not the buyer’. Since that time, Andrew actually ignored the fact the re-offer was going via the solicitor and he placed it across within a very short time period without my agreement or acknowledgement to do so. No update to me but rather, my solicitor updated myself with the response from the vendors solicitor to say, 'My client was somewhat bemused that this has already been communicated via the agent to your client'. This was of course not the case. Had the vendor turned down the offer, I would have liked to have come to some kind of negotiation/ agreement that I believed was only fair in the situation of the lease rather than to lose the property in it’s entirety. Of course I don’t know what’s gone on behind the scene with the vendor and Andrew in terms of communication, but how I was dealt with as a customer is far below what you would consider as standard. I have never had need to make a complaint, however I feel if everyone was spoken with in the same manner and dealt with in the same way, then there would not be a business in existence. The call was actually quite unbelievable and with the following, I feel Andrew needs to be spoken with, placed on an action plan or and attend some customer services classes, however I feel the basic qualities of being polite and courteous should be present without having to be placed on special measures. Next time I am looking to sell in Basingstoke, I will be making sure an Andrew Sheldon is not working for that particular agent.

Awful, avoid at all costs. Don't return calls, damn right rude to. There are much much better agents.

I had an appointment with this agency today to view a house. It was a complete waste of ny time as the agent did not show up and refused to answer calls. That was really rude.

Awful service, I highly recommend a customer service course for the employees.