Impressive customer service. After a booking error on my initial viewing I have been immensely impressed by the customer service offered by Fidelis. I received two calls from them in the following days (including one from the company owner Patrick who had made a donation to charity as an acknowledgement of the error and outlined how it had occurred) and set up another viewing for the following week. The agent we met for the viewing (Mark) was very friendly, professional and knowledgeable; sharing his experiences and providing insights on repairs the property would need and the quotes they had received for work of that type In summary, I am hard-pressed to recall a better customer service experience than the one I have had from Fidelis. They take their work very seriously and the high standards they hold themselves to is admirable in this day and age. Needless to say, I would recommend them.

We found Fidelis by chance when looking to sell our house and are so glad we did. Their honesty, experience and clear communication made them a pleasure to deal with throughout the process, and they didn't undervalue our house just to shift it quickly (which some agents will). We want to live in our new home for a good few years yet, but when the time comes to sell we'll give them another call!

Fantastic estate agents, great local knowledge, friendly but professional staff, without the usual pushy sales approach. Buying a house through the Fidelis office in Bath was painless. We've bought multiple houses over the years and had to deal with some shoddy estate agents, I can wholeheartedly say that the team at Fidelis are the exception to the rule. They couldn't do more to help accommodate our needs. Highly recommended. 5 *

We would like to thank Patrick, Mark & Matthew for our stress free journey of selling our home of 26 years and helping is to find our new home. After we made the decision to sell our long term home we then had a big decision to find an estate agent, we went to the local Bear flat area and visited Fidelis, after chatting with Patrick , Mark & Matthew we decided that we wanted Fidelis to sell our home,the service was professional from start to finish, nothing was to much trouble. We would like to thank Fidelis for making what we thought could be a stressful experience, a very pleasant and stress free experience. Would most definitely recommend!!

Great service from valuation to completion, thoroughly recommended.

Great management company for rental properties. I have also purchased properties through them and would recommend them to others looking at property in Bath.

I rented a property from Fidelis. It's a small, privately owned and extremely friendly business. This was a breath of fresh air in the world of estate agents. Highly recommended.

Cannot recommend highly enough! Great service from start to finish. Everyone in the team is so caring and understanding. I met Annalise first when she came to value my property and right from the start she was very professional, sincere, knowledgeable and really warm and caring. She made me feel well looked after and I felt like I could trust her. Right from the start I picked up on the fact that their standards are very high and this was very comforting and reassuring as that was exactly what I was looking for. Throughout the process, I was kept informed on everything and felt that they were very respectful despite the fact that I was a first time landlord. I couldn't ask for better service and couldn't be happier! If you're looking for great service and perfecting standards, these guys are hard to beat!

For the past 10 years Fidelis have managed property for myself. During this time I have been overseas for three years. We have had consistently great service. Friendly, reliable and professional. Highly recommended. Could not have been a better experience.

Rented through Fidelis for a year. From beginning to end they were lovely to deal with, very professional and prompt at responding to issues. Being a landlord myself I can recognise an outstanding letting agent when I see one. Would highly recommend.