Please don’t trust the at All They are big lier Beware ! Beware ! Beware As they asked for money for references and all documents they asked for we provided. They don’t want to give flat on rent us and our money back. Miss lily Johnson Marla misguided us Never trust them please never They ll waist you time and money. Time to go citizen advice bureau with all the proofs and Emails how they cheat people.

They ask for advance money for references. What references ? No other company in Uk ask for £300 for clients references. If you are new in Uk they ll loot you. By law you can’t take advance rent even. Plz don’t give them any single money. They took £300 as a fee to to see your documents like bank statements and work history, totally insane. Then they ll say o property is no more available. Advance is non refundable then . Just stay away.

I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant. Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers. Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants. Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.

Absolutely useless, ignore emails for months at a time and couldn’t care less about helping

Let’s go to the court. Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly. I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection]. I signed the tenancy agreement on the basis of the misleading information I was given. However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail. There is a N1 form in gov website can be used to report this fraud. Also, make small claim would also be help if evidence is enough.

Let’s go to the court. Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly. I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection]. I signed the tenancy agreement on the basis of the misleading information I was given. However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail. There is a N1 form in gov website can be used to report this fraud. Also, make small claim would also be help if evidence is enough.

Worst fleeting agent in the country Ahmed from the Sutton branch never phones back and tells lies - had to leave a review for another branch to show what waste of time this letting agency is landlords AVOID AVOID AVOID

Racist

Very bad form John Shepherd! Made a service request back on 19th November 2022 and still awaiting their response over 6 weeks on (and this was to their management team)! Calling this agency dynamic and responsive would be a gross exaggeration. You've got my emails and telephone number so don't be shy and call me!