My experience with John Shepherd has been good. Drew has helped to get all the documents sorted and I've moved into the apartment within a month of viewing it.

The Customer care is very good at JS. I had the pleasure of dealing with Lilly who was super attentive to my questions and explained everything to me that was required. Very happy to be renting with them.

I had amazing service from Lily Recently, on helping me find my new apartment! With such a big move from London to Birmingham I needed a safe city location with good transportation services! Can’t wait to officially move it! Sandy

Great service from Lily and Drew in the Birmingham office. Made the letting process very straightforward.

A bit confusing

Helpful and made our move easy

My experience with Johnshepherds is a terrible one, I moved in to a property they were managing 3 months ago, the cleaning was messy and the house was looking scruffy, there is a damp and mould with repairs to be attended to which is yet to be done despite writing to them about it. My wife complained on the heating and power outage which she wrote to them on their portal and also placed a call immediately because it was freezing cold that day and we informed them that we have little kids. They tried solving the problem via a video but it wasn’t successful, we had to move out to sleep elsewhere. They only sent out a contractor 8 days after our complaint, and we were charge £150 as a call out charge. The staff that was managing the property lacked email etiquette and her senior colleague was rude and sound arrogant over the phone. I started searching for another property to rent because I couldn’t deal with their rude and unprofessional correspondence. Fortunately a new property manager by name Vijay, recently came to inspect the property, the guy was really great, he is very professional to the core, he introduced himself as the new property manager and genuinely apologize on behalf of Johnshepherds. He encouraged me not to quit and promise to ensure that all of our complaints are attended to promptly and even if nothing is done he will keep us updated and try his best to see we have good customer service. Drew is also an exceptional senior property manager with Johnshepherds he has been helpful and professional to me.

We had no problem with John Shepherd whilst living in the property, despite a main light being broken and the dirty oven on arrival. However, the problems started when we were moving out. Not only they tried to charge us money for removing pieces of furniture that came with the property!! They also tried every single thing to charge us for the damages that were also cause by the people living there before us. On top of that, I repeatedly asked to see the inventory, as the previous link expired, but was never sent it, and magically when asked to check it, it turned out that all the things they tried to charge us were actually noted there but no one cared to properly review it. We were treated quite disrespectfully and the emails sent from the agency were in a very condescending tone. Finally, we got our deposit back but what a struggle it was! I wouldn't recommend going with them, after renting for many years, I never had to deal with so many issues on check out.