Most horrible ever!!! don't even think of it. I viewed a 3bed property with my 2 other colleagues, paid the holding deposit of £300+, did all other paper works and signed contract, awaiting rent payment and move in on the agreed date as per the contract. In order to scam us of our deposit as new vulnerable arrivals in the country Martin and co Canterbury pretended and told us without shame that we didn't complete all paper works with them and played tactics to delay/change the agreed date of move in as they already knew we were facing deadline from our accommodation office. We had to always chase them in order to get update of what was going on, Due to this deadline we couldn't continue waiting on them as we had already overstayed an extended period, they then kept and refused to refund our deposit and blamed us of not continuing.

Awful service. They asked me to pay 12 months in advance just to rent an average property even if I have an average paid job. The worst part is that they can't even explain why, they just keep repeating like robots that I have to pay 12 months of rent. I've reported them to the council for discrimination.

As a student that’s looking to rent, I wouldn’t recommend. I’ve rented at previous properties before, and Martin Co has been the worst. At the start, they bombard you with loads of paperwork (way more than I’ve ever received) and rush you to sign it before you even get a chance to have a read through it. They also claim once you’ve paid the holding fee, they take the property off the market for you, but then turn around to say you have to pay the deposit if they are to take it off the market. I won’t even begin to discuss how long they take to attend to maintenance issues after filing a report. And worst of all, I’ve been practically begging for an update on the return of our refund for 2 months now, and all they have to say for it is “someone will be in touch shortly” or not even give a response at all. Save your time and look for a place to rent through other letting agents.

absolutely no communication and impossible to get any issues resolved.

Poor quality of service. Agents uninterested in showing properties, no timely response to emails or calls. They, for some reason, keep emailing if we are still looking for properties and whether they should keep our data with them.

I have been interested in to separate propertys with this easte agent and both times they have treated me awful If I could leave no stars I would I waited 3 weeks for a viewing turning other places down then I get a call after waiting saying that it's been let I'd been on there case to get a viewing done so I could secure they have no remorse and do not care I would avoid thank god!! I didn't hand any money or identification over.!!!!!!!!!

Kevin, the director of Martin & Co, gaslit me and my friend into believing that bad reviews were not real, when we had literally experienced poor service first hand.NegativeQuality, Professionalism, Value

We were with Martin & co for 3 years and didn’t have a positive experience with them once. Communication was poor. During the pandemic they said to leave all doors and lights on so no one touched anything to stop spread of germs during a viewing, when we came back to the property all doors had been shut and lights turned back off therefore not following their own COVID safe rules. We felt pressured during communication with Martin and co but also communication was minimal so we’re given 24 hours max to make most decisions. Would not recommend renting with them.