We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Martin & Co Canterbury

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Poor quality of communication. I have been a tenant with Martin and Co for the past three years and I did not have a single positive experience with them. They lack of communication skills mainly, communicate solely via email, rarely via phone. Usually takes 3 working days to reply to our emails and often they reply out of context. And they do not take a responsibility when things go wrong. Try to search houses based on lettings agency as it makes a lot of dofference

1.00 /5

DO NOT RENT AS A STUDENT. They are incredibly disrespectful to students and disregard all responsibilities on their end. Their negligence is quite worrying. Towards the end of our one year tenancy they attempted to take unnecessary funds from our deposit which seems like a common theme from the other reviews I have seen. They charged us for as many things as they could think of. Martin & Co are definitely the worst agency I have been with as a uni student in Canterbury. I would much rather suggest Leydon lettings or Caxtons.

1.00 /5

Really good at fabricating lies to con you out of your letting deposit. Generally unhelpful when things need fixing in the property. Wouldn't recommend them to anyone

Reply from agent

Hi Shane, Sarah, my colleague, is dealing with your deposit and will be in touch tomorrow. We have only just received from your landlord a schedule of costs that will enable us to discuss the return of your deposit. As a letting agent dealing with a lot of student changeovers there are three challenges, the volume of work compressed into a short time, the need to obtain the check out from the independent inventory company and gaining instruction from the landlord, the last two of which we have limited control off. To be clear however all our deposits are held with the DPS and we cannot access them without your agreement. If we cannot agree the level of any deduction then there is a free arbitration service. As I say Sarah will be in touch tomorrow and if you have any issue you can speak to me at any stage. Kevin Hall Director- Martin & Co (Canterbury)

1.00 /5

Never again. I regret every single interaction i have ever had with this company and branch. They are rude and dismissive of any complaints and it feels they exist exclusively to drain as much money from you as possible. If you're looking for a lettings agency do yourself a favour and steer clear of this one. It's not like there is a lack of options in Canterbury.

Reply from agent

Dear Tommy I have searched our database for you but cannot find that you were a tenant at one of our properties. If you could call the office with further information we may be able to respond further to your review.

1.00 /5

Absolutely fuming. Worst customer service I've ever seen they use all the contracting loopholes they can find to take as much of your money as they can! STEER CLEAR !!!

Contact details
Sales Phone:

01227455717

Lettings Email:

canterbury@martinco.com

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 14:30
Address

71 Castle Street, Canterbury, Kent, CT1 2QD, UK, CT1

Welcome to Martin & Co, Canterbury. With over 10 years experience in the sales & lettings industry, we specialise in property management, residential sales & lettings across Canterbury, Whitstable, Herne Bay and Faversham. We have extensive knowledge of both the professional and student markets, and it is our aim to create fantastic experiences for landlords, tenants, sellers & buyers alike. We are here to support landlords throughout the entire process and we pride ourselves on our thorough understanding of property letting regulations and law (the boring stuff!), so you can be rest assured that everything is covered. We're also always on call for our tenants, ready to deal with any issues that might crop up swiftly & efficiently, which we guarantee are few and far between. When it comes to sales, we have a keen eye for detail, combining our experience in estate agency & interior design to create a sales strategy that is guaranteed to make your property stand out. We always make sure that your needs are met and your ideas are heard throughout the entire process, and our marketing is second to none. Our Managing Director, Angie, is a qualified accountant and an experienced professional who has owned & run several successful businesses over the years. She is also a Whitstable local (living here for over 50+ years!) and knows what makes the area such an attractive place to live. Whether you are looking for history & heritage, quaint, cobbled streets, award-winning universities, outstanding entertainment, beautiful beaches, rolling countryside or the finest independent shops & restaurants, Canterbury, Whitstable, Herne Bay & Faversham each have their own appeal. All four towns are easily commutable to London via the High Speed service to St Pancras International, plus you can also hop across the channel in just 30 minutes on the Eurotunnel from Folkestone. All in all, a great place to live, work or study! If you are looking to sell, buy, let or rent a house in or around Canterbury, please get in touch with us on 01227 455717 or email us on canterbury@martinco.com. Our team are a friendly bunch, with tons of experience between them, and would love to hear from you. Alternatively, we love having visitors to our office, centrally located on Castle Street, in the heart of Canterbury, so do call in for a chat. We also love our four-legged friends and you'll often find Maisie, our labradoodle, or Guinness, our black lab making themselves at home.

Our team

Angie Collins

Megan Lofting

Caitlin Wagstaffe

Angie Collins

Dean Smith

Property Ombudsman Sales
Property Ombudsman Lettings
rightmove
Zoopla
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available