I contacted Freya Oatridge about the housing problem. She has been brilliant in terms of responding and getting back to me about the problem. She tried to do her level best to solve the problems associated with the house. She is very down-to-earth in her behaviour. She called me again and again and checked several times to see if everything was okay with the property. I appreciated her effort and felt pleased about her work.

I first contacted seraph due to my boiler breaking down a contractor was sent out the same day and fixed what I thought was the problem but then a few days later it stopped working again. Another contractor was sent and he fixed the problem there and then. A week or so later the boiler kept cutting out giving error codes and it was taking me a long time to get it started again by resetting it and sometimes it just wouldn’t work at all. Again a contractor was sent out giving me the recommendation that a new boiler would be needed. Throughout this whole process Freya Oatridge has dealt with all my calls and has been absolutely amazing. She dealt with every issue professionally, efficiently and she always kept me updated on the progress of the new boiler situation she was so lovely to talk too. She went out of her way to bring me and my little boy a heater after her shift had finished which is above and beyond!! She is a credit to your company. Thank you.

The beautiful thing is the gentle and fast dealing with the employees of this wonderful company, especially Sara Hughes and Alisha Payne . When I need something, I always go to them, and they sincerely help and advise me, so the rental contract for a year deserves to be with this company. Thank you

I would like to thank all the staff in Seraph for their friendly and professional attitude. They always dealt with any request with prompt actions.I would like specially to thank Ms Sara Hughes for taking quick and prompt action and following up with some request untill fulfilled. Many thanks to all the staff Baher El-Geresy

Freya did a great job👍 …

Nice deal and quick response.

Sarah was helpful with my emergency concern and tried her best to sort it out as soon as possible, only the circumstances didn't let her as the company that was supposed to sort out my house problem took overnight to reach back out to me after my report.

Nicola has been a fantastic person to contact whilst we have had problems with the property. Nothing is too much for her to undertake as she understands how important it is to keep clear communication between Seraph and the leaseholders. Nicola is such a happy and kind person taking everyone's concerns seriously. Long may Nicola be our representative for Seraph.

Adventurers Quay with a mix of houses and many apartments needs an superior management company with a range of good capabilities. These will include informed and effective support to the residents serving as the board of directors; a ready supply of information and advice to all residents both of a routine kind and in emergencies ; the regular production of a newsletter to keep residents up to date with news about both the buildings and their maintenance , and the AQ community. In my experience as AQ resident and board member for over 12 years, with Seraph's relatively recent appointment and through its active and available block manager James Davies, AQ is now really benefitting from a 5 star service relating to the above.

We are very happy with the friendly helpful service we have had from Nicola & Will at Seraph. Any queries/problems have been dealt with quickly & efficiently