Jess Reynolds, my port of call at Seraph, is very professional and extremely helpful in her interaction with the rental of address 62 Grangemoor Court

Robbyn Perret was Amazing in quick response Thank you

Prompt response when call upon any issue. Kudos to Freya for prompt response and follow ups.

Great service. I was assisted by Sara Hughes who helped resolve my issue efficiently.

I've had a really good experience corresponding with Freya Oatridge which put in to motion the solution to my niggling repairs.....very polite and professional.

Excellent service from (Freya Oatridge Apprentice Property Manager) at Seraph, Made a report about a leaking toilet at 9am and the plumber was on site before lunch and the leak was sorted. while I was waiting for the plumber to arrive, I received two telephone calls from Freya keeping me up to speed on what was happening and even the plumbers name so I knew who I was letting into our home. after lunch I received another call from Fraya making sure that the work was complete and to our satisfaction. Excellent service and would highly recommend. (Thanks Fraya)

They provide space in the property which is appreciated. The prices would be reasonable for the rent if: they would care about property more. Maybe make an actual physical visits to see what condition the furniture is at. I stayed at Treforest allocated property and I was informed by previous tenants that residency was completely abandoned when they moved in (this certainly retells that the company holds double standards in a regional context as I have contacted another residency which is accredited to Seraph's and they had a whole different treatment). I had a mould infestation case which was rooted way before I moved in and the contacted company agent showed his 'expertise' - that it was, not in a state to pose a risk to me. I have informed Seraph team of furniture condition on the week I moved in and they stated that it was fine, as it was not of risk-interest to the 'landlord'. It is upsetting, considering every residential worker has to be aware that any type of pathogen or spore-based body has to be disinfected and the area cleared out of risk. I took initiative to clear out the area as company did not take any rapid actions, risking my health condition. When I requested compensation for safety actions to ensure THEIR register property is secured they ignored it and simply replaced different furniture, saying 'was sorted in timely manner'. Not even an apology, considering they should be aware of what state their property inventory should be in. I am thankful that the company takes responsibility to sort out documents and make reminder emails, nevertheless, I did not expect to be treated this way as a customer. Additionally, when I requested multiple times to supply basic and mandatory for house keep equipment to suit human habitable space, they did not get back to me / or said they will let 'landlord' know. Questionable on top of that 'landlord' figure was mentioned multiple times but we never got any of their contacts nor seen them in person. The contact of 'landlord' in the formative contract did not work as well. When I wrote them a letter requesting a call with the 'landlord' they ignored it. I request a lawyer's advise on this, and they stated that I have all rights to question company's policy if they do not secure safety. Once again, I would like to express my gratitude to Seraph's that they accepted me as a tenant, nevertheless, I do not believe I will be using your services anytime soon - considering how the staff treated me. I believe when the business is done, every side of party should treat each other equally. For example, would you like to receive a flat beer in a pub that you pay for, or would you like a properly prepared beer which was done well and how would you do it yourself if you were asked to serve it? In the future, if I happen to need a relocation around Welsh and English region I will check with Seraph in a few years. Hopefully, they improve with honesty and clearance.

Sally's exceptional service in attending to my room repairs was a delight. From the outset, her warm approach and proactive attitude ensured every issue was promptly addressed. What truly impressed me was her consistent follow-up and willingness to go the extra mile. With Sally's professional yet friendly demeanor, the entire experience was seamless and stress-free. I highly recommend Sally for anyone seeking prompt and satisfying service.

Freya Oatridge is prompt to emails responds and updates me on progress. I felt empathy and that means a lot.

We have had issues with ventilation in a bathroom and some hot water issues. Robyn contacted us shortly after reporting the issue and was flexible with the dates they could inspect the property. Robyn was very polite and helpful and was great at communicating with us. She gave us a good impression of Seraph and I hope that others at Seraph work at the same standard.