We have recently bought a house through Goodfellows and the experience we had was horrendous. The sale manager of the branch was aggressive and rude throughout the whole process, pressuring us to make a decision that we were not confident in, shouting on the phone when we had disagreed with his intention. Clearly this tone was set from the top as his junior was the same. Continuous pressure and hostility was the norm and you could tell they only care about the money that goes in their pocket rather than their clients. It’s clear this didn’t only happen to us as everyone around the area knows their reputation to be belittling and hostile. I am not usually the person to write reviews and badly portray anyone, but this is me wishing that this experience does not happen to anyone else and hope the branch, especially their sale manager, realise how disgusting their service is. I do not recommend nor will I recommend to anyone looking to let, sell or buy a property.

Me and my partner called this agency a few times, they are keep saying they will call us back. Obviously nothing happened. Still waiting...

Left us to move into a dirty house with numerous issues. When I've tried to get help from them, they bat me away. It's also our landlord's fault so I'm not blaming Goodfellows 100%, but they could have done a lot more to make the property we've rented clean and enjoyable to live in.NegativeQuality, Professionalism, Value

This company has been taking me for a ride for a few weeks now. Every time I make an offer somehow every time someone else beats me to it. The staff are not professional over the phone and many times I have called in, they answered and immediately hung up, not sure what the point of that may be. Quite frankly when they say they’ll call you back, just means they’re giving you the bird.

This company has been taking me for a ride for a few weeks now. Every time I make an offer somehow every time someone else beats me to it. The staff are not professional over the phone and many times I have called in, they answered and immediately hung up, not sure what the point of that may be. Quite frankly when they say they’ll call you back, just means they’re giving you the bird.NegativeQuality, Professionalism, Value

I put in a request to view a house one week ago with some dates and times and STILL have had no response. I was sent to a site to add more details about myself before someone at goodfellows would call me back. On principle alone they have now lost that SALE! An estate agent that doesn’t reply to email or even contact to arrange a viewing isn’t one I will be dealing with! EDIT: After leaving this review just received a very angry sounding voice Mail accusing me of lying and saying messages have been left. I have evidence that today after this review is the first contact received. I have NOT been contacted until today and only when I left this review. Very poor service and trying to bully me to take a viewing nearly a week after requested! UnbelievableNegativeResponsiveness

I dealt with the Carsharlton branch and tried repeatedly to put in an offer after a viewing. After a week of being told I will receive a call back I'm still waiting. Very frustrating.

Who likes Estate agents

They took a 12 month tenancy fee from us however the tenant only stayed for 6 months. Have been asking for our other 6 months to be refunded and still no response. Beware some of their staff don’t have basic grammar or communication skills and are extremely pushy when dealing with clients. To their credit there’s Mandy-Sue who is helpful some of the time.