Dear Lora, Thank you for taking the time to write a review on my company. Firstly I am sorry that the service you received from my company, whilst renting a property in Chelmsford, has not met your expectations. I have tried to call you and emailed you to discuss your comments. We are acting on behalf of the landlord and any requests for money from your deposit were requested from the landlord to reimburse him for any losses of rent and costs incurred following your vacation of his property. I can confirm that my company has not overcharged you a fee, This was also verified by the DPS adjudication results. I have sent you a statement or your account to show all the payments in and demands due which hopefully will assure you that you have not been overcharged. I am sorry that you are not happy with the DPS adjudication results. This is an independent service and the decisions are binding on both parties. We also use an inventory and checkout clerk to give an unbiased opinion of the condition before and after your occupation. I would like to apologise again that you feel this way and wish you all the best in your new property. Best Regards Stephen Frost Director

Dear Lora, Thank you for taking the time to write a review on my company. Firstly I am sorry that the service you received from my company, whilst renting a property in Chelmsford, has not met your expectations. I have tried to call you and emailed you to discuss your comments. We are acting on behalf of the landlord and any requests for money from your deposit were requested from the landlord to reimburse him for any losses of rent and costs incurred following your vacation of his property. I can confirm that my company has not overcharged you a fee, This was also verified by the DPS adjudication results. I have sent you a statement or your account to show all the payments in and demands due which hopefully will assure you that you have not been overcharged. I am sorry that you are not happy with the DPS adjudication results. This is an independent service and the decisions are binding on both parties. We also use an inventory and checkout clerk to give an unbiased opinion of the condition before and after your occupation. I would like to apologise again that you feel this way and wish you all the best in your new property. Best Regards Stephen Frost Director

Dear Lora, Thank you for taking the time to write a review on my company. Firstly I am sorry that the service you received from my company, whilst renting a property in Chelmsford, has not met your expectations. I have tried to call you and emailed you to discuss your comments. We are acting on behalf of the landlord and any requests for money from your deposit were requested from the landlord to reimburse him for any losses of rent and costs incurred following your vacation of his property. I can confirm that my company has not overcharged you a fee, This was also verified by the DPS adjudication results. I have sent you a statement or your account to show all the payments in and demands due which hopefully will assure you that you have not been overcharged. I am sorry that you are not happy with the DPS adjudication results. This is an independent service and the decisions are binding on both parties. We also use an inventory and checkout clerk to give an unbiased opinion of the condition before and after your occupation. I would like to apologise again that you feel this way and wish you all the best in your new property. Best Regards Stephen Frost Director

Hi Danielle Thank you for taking the time to write a review. I am sorry that you feel time over the last 2 years in your property was terrible. Both myself and Emma Roberts, the Branch Manager, have tried to call you and email to discuss your review, without success. The admin fee levied wasn't to talk to you about your deposit but to facilitate the works required after your vacation. I hope I have answered your points and again sorry that you felt this way. You have my phone and email address if you would like to speak to me. All the best Stephen Frost FARLA ANAEA Director

Hi Timea I am sorry to hear you feel this way. I have tried to call you to discuss your comments and spoke with your partner last week about it. I have looked into the repair for your washing machine and can see that we have been speaking to Your partner throughout the repair process. Unfortunately your landlord decided to replace the machine himself which resulted in the delays and they were out of our control. My property managers were constantly chasing the landlord to chase the company with little joy. I spoke personally with your landlord, expressing your unhappiness with the repair and have secured compensation due you for the inconvenience. Your partner accepted this with the spirit it was meant. I am sorry again that you feel our service hasn’t met your expectations. If you would like to discuss this please contact me. Stephen Frost Director.

Hi Charles, Thank you for taking the time to write a review. Unfortunately I am unable to find your details on our system as transacting with you. We certainly have a procedure in place for the rare event that we take cash, including issuing of receipts. Maybe you will be as kind to contact me personally so we can discuss this matter further - my number is 01245330500 or stephen.frost@martinco.com.

Hi Timea I am sorry to hear you feel this way. I have tried to call you to discuss your comments and spoke with your partner last week about it. I have looked into the repair for your washing machine and can see that we have been speaking to Your partner throughout the repair process. Unfortunately your landlord decided to replace the machine himself which resulted in the delays and they were out of our control. My property managers were constantly chasing the landlord to chase the company with little joy. I spoke personally with your landlord, expressing your unhappiness with the repair and have secured compensation due you for the inconvenience. Your partner accepted this with the spirit it was meant. I am sorry again that you feel our service hasn’t met your expectations. If you would like to discuss this please contact me. Stephen Frost Director.

Thank you for you email. I am sorry you feel the service you have received from my company has not met your expectations. As the review is annonomous it is difficult for me to comment so, maybe you will be kind enough to email me direct and I can address your complaint. My email is stephen.frost@martinco.com Many Thanks Stephen Frost - Director.