Dear Mr Baynham, We are sorry to hear about this. I have checked our system & spoken to all the staff here who have checked their phone call logs. We have no record of your call – if you would like to email us at cheltenham@martinco.com , or call us on 01242 220600, we will be happy to help. Kind Regards David Lynall - Director

Hello Simon, I am sorry to read this review when you vacated the property over 5 years ago. I have checked back through our records and communications from 2014. When presented with the evidence from the independent inventory clerk regarding the cleaning required, you agreed to pay the £74.00 we were asking for. We also sent you pictures of the areas requiring cleaning. This was all done in a professional and independent way, with your agreement so I am surprised at your comments. Regarding the plumber, we did tell you at the time, the plumber was going around all rooms to bleed the radiators and this is why he would have been in the bedroom. We only use contractors that are reputable, insured and qualified. We suggested at the time that if you felt your passport was stolen by the plumber, you should report it to the police. We had accurate details of the date & times & the name of the plumber that visited and were happy to pass these on to any investigation. You chose not to report this allegation to the police. We pride ourselves on our service levels and work hard to ensure we are being fair to all parties at all times and we are sorry you left one of our properties feeling this way.

We are sorry you are not happy with the service you have received as a tenant. You have been e-mailed personally regarding this & we have received your reply. We do not feel it appropriate to share the detail publicly.

I am sorry but we have no record of you being a client of ours and therefore are not aware of any issue. Please feel free to call us on 01242 220600 so that we can understand the cause of your dissatisfaction. Thank You.

We are sorry you are not happy with the service you have received as a tenant. You have been e-mailed personally regarding this & we have received your reply. We do not feel it appropriate to share the detail publicly.

Hello Sara, we are very sorry to read your comments as we believe your tenancy was conducted well and when you moved out, we parted on good terms. We would like to understand your reasons for leaving such a negative comment and have e-mailed you directy to try to understand what appears to have gone wrong. As yet, we have not received a reply but would appreciate it if you could respond to our e-mail. Thank You.

I am sorry but we have no record of you being a client of ours and therefore are not aware of any issue. Please feel free to call us on 01242 220600 so that we can understand the cause of your dissatisfaction. Thank You.