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Jackson & Co

Estate Agent - please upgrade your subscription to display your Google & Facebook reviews here. Contact: sales@viewagents.com
A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.90 /5
26.05.2021
Very professional

Great service from start to finish special mention to Debbie who chases solicitors etc was challenged several times with issues but delivered a great service in the end and kept us upto to date from start to finish

4.80 /5
29.09.2021
A very professional Company

I was selling my late mother's property and interviewed various local Estate Agents, whilst all were good Jacksons stood out with their local knowledge and sheer professionalism. The whole process has been smooth with regular updates and giving me the feeling that I was in good hands. A big thank you to all the staff who have made the whole experience enjoyable and I would thoroughly recommend Jacksons.

4.80 /5
28.05.2021
Debbie Mead

After a very long sales process, with breakdowns of chain, withdrawal of sale etc. Debbie worked her magic and made it all happen. She is so amazing nothing seems to phase her. If it wasn't for her I don't think we would have moved. She is so committed to her clients and is a very understanding person. Debbie is wonderful with communication and keeping you updated at all times. She goes above and beyond her role. We couldn't have wished for a better person than Debbie to have dealt with our move. So much support, we appreciate all those calls and emails.

4.60 /5
26.05.2021
Estate agent recommendations

We recently sold and purchased another property through Jackson & Co of Colchester, we have to say they were very helpful and assisted in any way they could through both the process of selling (having been let down by other agents). They also helped us find a good solicitor and removal company. We also purchased another property through Jacksons and they were always available to help throughout the whole process. Would recommend them to anyone that is looking to sell or buy.

4.40 /5
24.07.2021
Very professional service

Jackson’s we’re very good at getter prospective buyers through the door. I had my house on the market with other agents and nothing was happening. They made a real difference and were supportive during the whole process.

4.00 /5
10.11.2016
They are not the best but they care

i won't say they are the best agency in the world but I have to admit that they care for their tenants when I faced a problem they fought tooth and nail for me they gained my respect and gratitude They have minor problems that are solveable and most of their problems are just results of the shear amount of work they have to deal with on a daily basis stay in their office for 20 mins to get a feel of that any way they earned a good review from me and will never forget how the stood by my side Ps if you ever have a problem you'd want Lucinda on your side

Reply from agent

Thank you Saef, I am pleased that we could help you out and thank you so much for taking the time to share your review.

3.40 /5
16.12.2022
Lovely, hardworking staff

My contact with all the staff working within Jackson's was always positive and they could not have been more friendly, hardworking and thorough. I was disappointed that the valuation made was high above what was achieved, but understand that the market was in flux at the time.

1.00 /5
03.11.2016
Poor service

Very unprofessional agents and service. It took almost a month to move into an apartment that was promised to be ready long time ago. If something is broken , They say that it doesn't fall under top priority, so basically prepare to wait for a long time to get stuff fixed. Overall poor customer service.

Reply from agent

Dear Ra M, thank you for taking the time to share your review and I must apologise for what appears to be a long wait to move into your new property. It is certainly our aim at Jackson and Co to move you in as swiftly as possible and as I am not furnished with your address, unfortunately I do not know the circumstances for this delay. I can only assure you that there must have been certain circumstances which lead to this decision. I would also like to apologise for your wait in having something repaired. Certainly, during the month of October, our maintenance team were required to prioritise repairs such as water leaks, security and gas issues. There was an unprecedented amount of repairs during this month and I apologise if the wait was inconvenient. I do hope that this was explained politely and professionally to you as we have not received complaints regarding repairs and I am again sorry that you feel you have not received an adequate service. Please do feel free to contact me directly at the office and I would be happy to meet with you and discuss your concerns in more detail. I look forward to hearing from you.

1.00 /5
03.10.2016
Ignorant, rude and discriminatory.

Whilst looking for an apartment in a specific area, it seemed as though all of the apartments were owned by Jackson and Co. I requested further detailing as to their availabilities and left them a message, but ended up calling them because I hadn't heard anything in return. The female on the phone had an attitude straight away. I told her that I was enquiring as to the availabilities in that area and she ruthlessly and patronisingly told me that there would be no houses anywhere near the area that surrounded the university. I could tell by her tone that she was purposely offputting towards me but I'm still very unsure of why. I, no where near as bitter as her, just went along with her, allowing the estate agent to feel powerful for a few minutes as I submitted to her attitude as gracefully as possible. Something didn't sit with me. I then asked my mums partner to try for me. Who happens to be a middle-class, Caucasian male. And magically, the very same apartment is now available. He's to call back to arrange a viewing. I'm a professional. I'm respectable, I work, as well as go to the university in that area and I certainly can afford to live there. I'm not from England so it's not as if it could have been a personal problem. Poor show from them. I'm not sure what about me warranted this kind of treatment but it has left me feeling out of sorts so I hope that they are thrilled at the slight suspicion that they have sparked within me, which has me wondering what I possibly did wrong.

Reply from agent

Dear Noelle, I am so very sorry to read your review and of course shocked with the allegations of discrimination and rudeness. Jackson and Co are one of the leading providers of student accommodation for the University of Essex and therefore our client base is both international and multicultural. I would very much like to invite you to please come and visit us at our offices and discuss with us your concerns. We would be more than happy to demonstrate how we embrace our local community here, which is diverse and inclusive of all races and religions and we are terribly sorry that you have felt this way. Sadly, during the months of September and October, we do find ourselves in a position where we have let all of our properties - in readiness of term time and we are working very much on a day to day basis. Please do pop in and meet with the team and I feel it would be beneficial for both you and Jackson and Co to resolve your concerns. Please call me on 01206 863900. Thank you.

1.00 /5
12.01.2016
Awful staff and awful service

DO NOT USE THIS LETTING AGENT!!!!!! Jackson and Co were okay at the start when I enquired about a property. I travelled 2 hours to view the property to get to Colchester and be told that they had just let it to someone else. They conveniently had another property to show us which was a higher price and pressured us to pay the fees in order to not let this one. Once they received our money they completed changed. They did not return phone calls when promised, ignored texts and emails, and never passed messages onto the desired person. A vast majority of the time, the person who answered the call was the person I wanted to speak but they were pretending to be someone else and that the desired individual was out of the building or engaged otherwise. We were left weeks at a time without having heard anything from them and no one returning our phone calls. We were due to move the first weekend of January but had not heard anything from them since the middle of December. We had to drive to Colchester 3 times in order to get something sorted, which was still unsuitable and the property we deemed to be dangerous. Thankfully we got our money back and will never use this property agent ever again! We advise that you do the same.

Contact details

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Opening hours

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Address

60 Caelum Drive, Colchester, Essex, CO2 8FP, UK, CO2

About

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Jackson and Co Property Services Lettings Division has been a long established and successful letting agent for many years, offering a wealth of expertise within the rental market. A bespoke service is offered to every landlord and tenants alike, which has been our key to success within our market place. We will guarantee a professional and streamline service from beginning to end and we will ensure that we work within the budgets of our tenants and meet the needs of our landlords. Offering both a let only and managed package, our service is fully compliant and regulated and our professionalism is transparent and honest. We provide a worry free, peace of mind process with the customer at the heart of our work ethic. Jackson and Co Property Services Sales Division, have an established professional and dedicated team of experienced staff who deliver an unrivalled service. With Customer Care being their main priority, the needs of the client comes first. If you are either looking to sell your property or make a purchase, your needs will be the first consideration within the sales process. We offer a range of services within the property sector, from Land acquisitions to New Homes Sales, we have a portfolio of investors and offer a range of legal and financial support, all in addition to our extensive property portfolio of properties for sale. Each registered buyer is fully authenticated and will receive weekly updates from our team and every property owner selling through us, will benefit from constant contact and feedback from our staff to ensure that communication is paramount.

Our team

Emma Williams

Josh Lewis

Junior Negotiator

Kitty Walker

Tom Mansbridge

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No memberships information available

No marketing information available

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