Many thanks for your kind words we really appreciate this. With regards to the referencing this is something we are aware of and has been addressed. We hope your move goes well and you can finally relax in your new home.

Thank you for your kind feedback! 🌟 We’re pleased to hear you had a great experience with us. If there’s anything we can improve upon or do differently, please feel free to let us know. We value your support and look forward to assisting you again in the future! 🏡 …

Thanks Natalie, we are happy to hear that we have been able to resolve the maintenance issues reported and it has been to your satisfaction. We feel that when managing a property this shows the quality of our service.

Many thanks Jamie for your review and feedback this has been shared with the lettings team. I am glad we were able support you in the letting of your superb apartment and work together to achieve a new Tenancy. John Buckby Lettings Manager

Thank you for your review. We hope next time you use our service we can increase it to 5 stars.

Many thanks for your five star review Hannah John Lettings manager

Dear Kerrie We are concerned see that you have given us a 3 star rating but we have not been able to identify you as a client that is registered with us. We have flagged this with google and would urge you to remove the review. If this is not the case please can let me know by email to d.little@payne-cov.com or telephone my direct line 024 7622 2022 option 405 and we will look into your concerns and respond as the rating you have applied is contrary to the very many 5 star reviews that we have received. Daniel

We’re sorry to hear about your experience and appreciate you sharing your feedback. We strive to make the property search process as smooth and straightforward as possible, and it’s disappointing to hear we didn’t meet your expectations. If you’d like to discuss your experience further or if there’s anything specific we can improve, please feel free to reach out. We value your input and hope to have the opportunity to serve you better in the future.

Further to our discussions, we now understand your decision to leave a rating lower than the many five star reviews we have received from other customers. We have taken on board your comments and hope that going forward we can go that extra step to receive a higher rating.

Thankyou for taking your time to leave a review. I will of course let Olga know your comments. As you are aware the property is not managed by Payne Associates so I shall pass your comments directly to your landlord. If you need any assistance in the future please just let us know. Payne Associates