George,the street ahead agent,was very helpfull to us. He understood our situation and tried to help us as much as he could.

Thank you to George Barnes for keeping me updated on the new properties that came out. Was able to see which ones were most suited for me and family.

Overall rating: 3 stars Lettings: 4, Ray 5 (Sep-Dec 2019) Transition: 2, Property management 3, Lucas 4 (Dec 2019-) LETTINGS. At first, I didn't like the group appointments this agency invariably employed to show places to rent when I was looking for new accommodation in Croydon last autumn. But I grew to prefer their approach as it enabled one to take a sufficient time during viewings to throughly examine the subject property. (Not sure what the situation is post COVID.) The letting staff (4 stars) was personable as would be expected, with agent Ray (5 stars) being outstandingly supportive during the long process of finding a new place. TRANSITION & PROPERTY MGMT. The transitional team (2 stars) and property management staff (3 stars) were less helpful. The former had no clue, for example, about who to contact about suspending parking in front of the building for the professional movers. This seems like a question which might occasionally arise, especially as the movers asked me to check with the agency on this point. Likewise, I was left on my own to figure out how the heating and hot water worked. A little introductory tour / tutorial would have been of immense help in those early days. Admittedly I arrived at the office for the keys late in the day. But it could have been arranged for a later date. Again, I didn't request this, but wish I had. Finally I was given inaccurate information about payment methods. So, overall a rating of 2 for the transition team. A few weeks into the lease, property management did contact me with an unpleasant surprise about a 'dry rot' problem they hadn't managed to get to before I moved in. (I was never informed about this problem nor given a choice about to defer my move until the work was complete. ) Eventually it got sorted, but not before the private contractor employed by Streets Ahead falsely accused me of changing the front door lock, apparently to explain his not accessing the property to do the repair work at the appointed time. I rate property management 3 stars, with an extra star to property manager Lucas (4 stars) for his effort and empathy. He did his best, I believe, and always had time to hear my perspective. He did manage to get the dodgy fridge replaced before lockdown (which otherwise would have been much worse for me than it was, and ) for which I remain appreciative. Other items that should have been taken care of prior to the lease start date, but weren't, were the fire safety alarms, two of which went bad within months of my moving in. OPINION: My advice to other prospective tenants using this or any other similar agency is to ask questions about any work which is planned to be undertaken during the lease period and to ask specifically if the smoke and CO alarms have been checked and what is the remaining expected life of the alarms and/or their batteries. This may spare you unpleasant surprises later.

The reason this is 3 stars and not higher is simply based on overall experience with regards to renting for a year and the check out process, which was frustrating to be polite. And the score would have been a lot lower had it not been for George Barnes. He breaks the stereotype and if I was rating him on just the service he provided then I would happily score them a perfect score. A nice guy, who works hard and is a pleasure to work with. Also would recommend Alexander. I had limited interactions with her however she was always very friendly and helpful. Always came across like she genuinely wanted to help you get the right property.

I recently purchased a property through Streets Ahead. The upside was that the property was in the perfect location and perfect size. I found Streets Ahead overall like any other Estate Agent. Harley was good at his work of showing us the property around. However, I would have expected the company to notify us when the property was broken into by squatters between the offer and exchange stage. I felt that Sapphire King Harris was seller focused, although her assistance at the exchange and completion stage was good due to a very bad solicitor I had. Perhaps it would have been better for estate agents to look at the buyer's perspective. In the end the seller was definitely the winner and Streets Ahead on its commission. But in the end, I got a great property with an okay service which balances the stars I have rated.

I recently purchased a property through Streets Ahead. The upside was that the property was in the perfect location and perfect size. I found Streets Ahead overall like any other Estate Agent. Harley was good at his work of showing us the property around. However, I would have expected the company to notify us when the property was broken into by squatters between the offer and exchange stage. I felt that Sapphire King Harris was seller focused, although her assistance at the exchange and completion stage was good due to a very bad solicitor I had. Perhaps it would have been better for estate agents to look at the buyer's perspective. In the end the seller was definitely the winner and Streets Ahead on its commission. But in the end, I got a great property with an okay service which balances the stars I have rated.

I wanted to move from East Ham to Croydon and I thought it would be so difficult to find a suitable apartment. However Cameron of streets ahead made it so easy!!!! Cameron is letting professional and has take care of everything except to a journey for viewing of couple properties. Both the properties were as per my specification given to Cameroon earlier.