Have to say we’re rather disappointed. The tenant they put up have caused “ issues” within 3 months of living there to the point where as landlords we have already given notice. We are constantly chasing up our property manager to get things done, there is little initiative and we have already received a refund of their fee last month for accepted “ poor service “ Rather fed up with having to constantly ask for updates and push for action.NegativeResponsiveness

Somehow, couldn't get the professionalism expected.

Failed to arrive for the valuation on the date agreed.

I lived on aa flat for a year that was under the management of Streets Ahead estate agents, and the only thing I cannot complain about it that they DO respond to your inquiries, HOWEVER, they don't do anything for the tenant. Whatever you ask them, their only response is "yes, sorry..but this is how it is" whereas I believe the agency is supposed to be a good communicator between the property manager/landlord and the tenant. I have moved out of the property 20 days ago, the new tenant has moved in, and I still haven't received my deposit and all I get is "you have to wait" - why couldn't THEY wait for the deposit if it was the other way round? Not good!

LANDLORDS BEWARE While streets ahead are a good agency on the whole, there are some major problems that I would suggest landlords stay away from this agency. Firstly the good bits. The lettings team are fantastic! Kunel, George and Alexander are excellent at what they do and I trust them whole heartedly with finding me good tenants. Property management are ok... But high turn over in staff means I’m constantly speaking to someone new. I had good property managers in the past but standards are slipping. Now the major problem... they’re hire a handy man called Dave to carry out work that he isn’t qualified for. He does work which can only be described as a short term fix only for everything to go wrong weeks later. In short he’s a cow boy builder and should not be trusted with clients properties. I assume they use him because he’s cheap. When his work messes up they get property builders in who know just how bad Dave is and they told me they get most of their work from cleaning up Daves mess! So I suggest all landlords to not use fully managed at streets ahead. I recommend them for a find tenants or rent collection only. Don’t let their builders ruin your properties like they did to me!!!!

Our new house# flat2, 105, lower addiscombe road has not registerd in many important sites, hence facing lots of problem. We don't have a talk talk TV connection, we don't have wifi n/w to work from home, I am travelling a lot for job due to this.

Staff are good but processes are quite bad specially when you move out. Nobody want to give your deposit back. Calls after calls, messages after messages and emails after emails but no sign of deposit repayment. It has been 2 months since I moved out and nobody ever called me to let me know about repayment of deposit. Whenever I call the team is in meeting, with a promise for call back which never happens !!!

My mother was spoken to very bluntly on the phone this week when trying to book a valuation even though she is taking it off he market with another agent (c&w). My mother has said she expected a lot more guidance but got virtually none

It's hard to write this review, because any agency has 1) The way the company runs, and 2) the people who work there. For Streets Ahead I'd give them *1 star* for our letting experience. Been letting through them two years now and observed their inter-department communication is almost non-existent, and for 1 and a half years hardly anything got done that we requested. Had zero confidence in them. As another commented, probably a lot of the 5 star lettings reviews only just moved in... BUT then came Shakira (our third property manager...) and she has been nothing but professional, responsive, and super helpful. She gets *5 stars* and is the reason Streets Ahead gets an extra star! If there were more Shakira's around, perhaps Streets Ahead would run better!