If there was a zero review I would have gone for that. The experience from start till now has been filled with lies and deceit. Katraielle Grant From Croydon lied to us and got us to pay to deposit by saying that the landlord has accepted our offer and then the next day emailing us to say that she tried calling us to say that the landlord cannot move out of property on agreed date. She didn't attend any of our calls or responded to our email. I am trying to get my deposit back. They're a scam. Stay away from all of these guys.

Katraielle initially very polite and helpful but somehow knew something wasn't right with regards to proposed property, unanswered questions and vague responses if any. Out of pocket with regards deposit paid, still awaiting refund and have filed a complaint through their so called 'complaints procedure'. Not fit for purpose. On top of that after waiting for responses she informed me that she'd had resigned 👀🙄

Avoid at all cost! One star because I cannot go lower. They don't do their due diligence, they don't answer emails or return calls, and they lie. If you have any issues with your property you will have to chase them nonstop for months and months for repairs. They cause issues and don't take responsibility: they blame the tenant when they talk to the landlord, and they blame the landlord when they talk to the tenant. There are Glassdoor reviews from previous Streets Ahead agents which confirm that this is their modus operandi. They also don't comply with their statutory requirements under the law, and with the tenancy agreement. I moved out of my apartment more than 4 weeks ago and I still have not received my deposit. I was not allowed to be present while the checkout inspection was conducted even though they were obliged to give me that option. They are only just informing me of the intention to deduct from my deposit (they should have informed within ten working days of the end of tenancy) for issues that I don't recognise and which were not my responsibility because they were only identified after the current tenant moved in. They are unwilling to mediate the deposit negotiations between the landlord and I even though this is the job of a letting agent, so now we are in a dispute process involving TDS and the property Ombudsman, for issues which were entirely caused by Streets Ahead. Letting agencies like this one should not exist. EDIT: Streets Ahead has had de audacity to respond to this comment even though I still don't have my deposit two months after I moved out. Absolutely no shame. Give me my deposit back already!!

Avoid them, lack of professionalism. Not recommended neither for tenants or landlords. They do viewings with hundreds of people booked for the same time. Also I paid deposit and had moving date, so i collected the key, went to to the flat and the landlord was still there doing some works nothing prepared or cleaned (like they say professional cleaning). Bunch of liars and money hungry people. Of course to get my deposit back I had to sent many emails and calls with 2 + weeks of waiting. This company shouldn't exist.

Never ever go with Street Ahead.They provided me a tenancy with fully unprofessional way.Before the payment they said everything will be clean and taken care of. Now the situation is terrible as no one is picking up the phone.And they handed me over a dirty property with nither boiler nor room heater working.

I viewed a property that I was completely happy with, I discussed with the George that I would like to put a holding deposit down on the property. I filled out the form as instructed and stepped outside to transfer the holding deposit like discussed, as he still had to conduct the viewing after me. He then proceeded to take a second holding deposit from the women that viewed it, and she ended up getting the property, despite me having put a holding deposit on the property first. I then had to contact them multiple times to get my holding deposit refunded back to me. If I could give them 0 stars I would.

Don't waste your time! You continously chase then when you finally get a response dare you ask any further questions because before you know it they give the flat to someone else, even if you were clearly one of the first to enquire lol! Great customer retention guys!! You are told in that time the landlord is not responding but funny that because the next reply is, its gone!! Georges response time is awful and overall very unhelpful from start to finish! It seems this is a pattern per reviews!!! Oh and to finish, the property is still on the market a week and half later! I guess the property being occupied was another lie guys and you make your decision based on emails comms!

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