By far the worst estate agents I've ever dealt with. The degree of unprofessionalism they display is horrific and I regret ever renting with them. My partner and I have been renting from the 1st of December and have had nothing but trouble from them. It's remarkable how, before I signed the lease, I was pestered with calls and repeated emails urging me to rent a property with Streets Ahead. As soon as we signed and handed over our deposit, we heard nothing more from them. We were constantly passed from person to person when we tried to enquire further with regards to our moving in. When we eventually received the keys to the property we discovered that the house was in an utterly disgusting state. It was evident that NOTHING had been cleaned. The toilet seat was completely broken, ELEVEN lightbulbs needed to be replaced. There were clumps of hair on the floor, congealed food glued to the fridge and unwanted junk (including a pair of dirty socks, thanks) that the previous tenants left. I've attached images for your viewing pleasure - please do admire the vacuum cleaner, which was purchased that day and was used to hoover just the bedroom. We immediately wrote a detailed letter outlining everything that was broken/required repair and requested that the house be cleaned to habitable standards as we were due to move in that weekend. We heard... nothing. The next day we tried to call the office three times. Each time we were told that our property manager - Kelly Alleyne - was on another call, but would return our call as soon as she was free. We heard... nothing. We then went to the office the following day (in the middle of trying to move) to speak to the manager, Kunal Patel. He certainly made all the appropriate noises, claimed Kelly was off sick the day before (?!?!?!?!?) but she would respond to us the next week. No apology was made for the state of the property, no remuneration offered. I did indeed receive a message from Kelly as promised (I have come to learn, this is a miracle) assuring me she would call later. SPOILER ALERT. She did not call. I could go on, but I'm sure you get the picture. We have been emailing and calling for TWO MONTHS trying to sort out the most basic of amenities. It took six weeks to receive an inventory checklist which was promised to us the day we moved in. We eventually received compensation for the mess we found the property in, but all the repair work they promised would take place as not occurred. We currently have no lights in the bathroom or lounge and barely any light in the kitchen because we are waiting for repair work to be taken out by Streets Ahead. However, as Kelly as ignored the last six emails we have sent, I doubt this will happen. AVOID STREETS AHEAD AT ALL COSTS ** Helpful Hint ** If you are a current tenant renting through Streets Ahead, and have trouble with them, contact the landlord directly and make them aware of the situation. They're an appalling company who don't deserve any business.

I have to give it 0 stars ...if I could i will also minus some I must admit we did not had any issues when we took over a property in Croydon and neither while we vacated the property. All the nightmare started when we vacated the property. We vacated the property on December and out of our £1800 deposit we haven't seen back a single penny. I emailed the manager numerous times and my husband went to the office many times when we were totally ignored. The only answer in regards to my deposit I got us today when not even a sorry for never getting back or for delay of almost 6 months. I have no words to describe my anger. On top of that on today's email they are saying that a deduction of £160 has been made for carpet cleaning when the inventory said everything was in good order and that the amount due to us is just over £600. No explanation on how they made that calculation....nothing. I am disgusted. Please, please avoid this estate agent ...they will rip you over.

Tragic service to my elderly godparents. Members of staff are rude like Pawel and do nothing to help , lazy agent

If I could 0 I would. I came home from work to no heating with the snowy weather, in February. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty of care to handle. I spoke to the agency and they gave me the number for the plumber. I called for 3 hours, leaving voicemails, no response and no call back. The agency kept messaging the urgency, but to no avail. I was told to wrap up in blankets and wait. I have not received any phone call from the plumber, and I cant feel my feet, I have cold and I am in tears. Absolutely terrible. I had to get an emegerncy plumber £270. Streets Ahead called me the next morning saying they would not reimburse me, the landlord takes care of maintenance and the team the night before gave the wrong information completely. They are refusing to reimburse me, even though they admitted incompetence!!!

I have rented through them. Their team made a mistake by not paying landlord on time. When I went back with proof of payment in email I had no response. Had to visit their office to know it was a much up their side but no regret or apologies. Ask anyone in Croydon and they will say stay away from these bunch of people.

Terrible. Do not let through them. They failed to pay the tenants deposit on time (meant to pay to me to register, did not bother, chased them for a week, finally they did themselves but late) 2nd rent is now a week late and have no idea if it has even been paid by tenant as I haven't heard from them, not very good service for rent collection I expect them to be checking on the day and letting me know if any problems. Obviously it takes a day or 2 to go from one account to another ie streets ahead to me but its been a week. Absolute shame of an agent, wish I had never used them.

Very good at spending tenants hard earned money on nice suits, offices and cars. No good at anything else. If your a liar and a thief go see streets ahead they will employ you

ABSOLUTELY AWFUL EXPERIENCE !!! Beware of these DODGY people - I was ROBBED AT THE PROPERTY I was renting due to their negligence to maintain it and replace the balcony door, which the burglar has used to break into the house !! After I told them I'm moving out, they've arranged a viewing behind my back, inviting 10 people who walked around and touched my stuff - I've had a hidden CCTV recording !! At last they have arranged a check out without letting me know over the Easter Bank Holiday while I was moving out, unable to be present at it !! Then they said they will charge me for the broken balcony door that they've previously promised to fix - WHAT A LAUGH !! I wish to all the people I've dealt with within this agency to rot in hell - hope that Karma gets you and turns your life into a sick nightmare as you deserve it; people like you shouldn't have a right to breathe.

Rented a property through them, completed referencing and the let was agreed. Suddenly the landlord apparently decided to take the property off the market, though they continued to advertise it as an available property. Now no answer on paying my holding deposit back and suddenly the property is available again. No reasonable person would want to use Streets ahead and I will be reporting them.

I can only assume that the 5 star ratings come from tenants who have only just started to deal with Streets Ahead. Everything was fast paced at the beginning then it all started to fall apart after we moved in to our property, getting worse and worse throughout our tenancy which ended terribly. Unhelpful, lying, unprofessional and unsympathetic. Not only that, communication within their offices is horrendous and incredibly frustrating. I would not reccomend at all.