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Professional Properties

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I reported the boiler not working 12 times. Professional properties refused to help as it would cost too much to replace the broken boiler.

Reply from agent

Hello Morgan. You actually reported a lack of hot water a total of 4 times. The first was in December 21 and, despite trying to contact you numerous times to discuss the issue, you failed to return our calls. You then reported the issue a couple of weeks later and we sent out a contractor who could not find a fault. You then reported the issue again in March 22 and again, a contractor was sent out and again, no issue could be found with the boiler. In June, you reported the issue once more and we sent a further contractor. Although there was still no obvious issue, the isolation switch was replaced as this was assumed to be the most likely cause of intermittent hot water loss. Your review is factually incorrect. We always take boiler issues very seriously and treat them as a matter of priority. We did not 'refuse to help' and you certainly did not report the issue 12 times.

1.00 /5

Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even received an alert daying that the property which matched our criteria only then to be told an hour later that the property was no longer available. No human touch and definitely no customer service. Very disappointed.

1.00 /5

I rented a property as a student with this agency during my second year at university. I received very little help regarding my issues at this property which included the place being filthy upon my arrival, a period of having NO water for four days (with no emergency number to call, days taken for the simplest service people to come out to resolve issues, emails unanswered, and having to contact the local services myself to resolve the issues presented.) this was also pre pandemic. the agency does little to help the students they claim to value but are more than happy to call if rent is late or any other queries regarding money which may be owed to the agency. I am still living with circumstances of living at my property during my time with this agency. Terrible customer service skills aside from a select few employees. It’s like they forget students are students snd not full-time working adults with the knowledge of how renting works. Terrible and honestly shameful. EDIT: the replies to some of the low ratings are testimonials to this companies attitudes towards their student customers. I would like to state that not everyone employee isn’t helpful, merely the majority.NegativeResponsiveness, Quality, Professionalism, Value

Reply from agent

Unfortunately we are unable to verify your name and, therefore, the address of the property that you rented with ourselves and so we will have difficulty commenting on the specific issues that you have raised. Individuals knowledge in relation to the rental industry will differ from person to person and whether a tenant is a working professional or a student, we always try to guide and advise where possible, especially in relation to the tenancy agreement. However, if responsibilities under a tenancy agreement are not understood, the onus is on the signer to ask the appropriate questions. As with all legal documentation, it is recommended that you read and understand the document in its entirety before signing.

1.00 /5

This place is just a waste. They ask for so much info such as passport credit score right to rent all before a viewing and when you send it over they stop answering your emails but they are quick to reply at the beginning but after you send all the info and I guess they dont like them they stop replying. No audacity to reply back and say something. Shameful place

Reply from agent

Hi Jay. Not sure if you have rented before but here is the current situation. Right to Rent and ID checks are a legal requirement. Landlords will always select the most suitable potential tenant for their property so a credit score is part of the information they use to make their decision. In the current market we receive around 30-40 enquiries for EVERY property that we list for rent so we have to do as many preliminary checks as we can prior to a viewing. There is little point in conducting lots of viewings only to discover at the point of application that the potential tenant isn't suitable. As for your last point, unfortunately, with so many enquiries for every property, we do not have the resources to contact every one to advise if they are able to continue with an application. It is an unfortunate consequence of the current rental market I'm afraid. I understand your frustration, however, 'shameful place' is undeserved.

1.00 /5

Professional Properties never reply to emails. Agency and landlord often said completely different things. Once I moved into the house it was in a complete mess and it took me and my housemates a week to clean. The worst kind of experience. Very unreliable and unprofessional.

1.00 /5
17.02.2022

Very unprofessional need to ensure you give them 6 months notice after your tenants leave. No visits to check on property a clear breach of contract. So your tenant hands in notice and they insist you need a separate notice and to carry on paying for 6 months. There advice if we can rent for you again for 6 months you can immediately give them notice DOH. My advice stay away ……

1.00 /5

One of the worst letting I had to deal with. I rented a flat for a year. When they did the inventory the member said due to covid restrictions its not wise to spend time going into the details we know what problems are with the property and they are noted (there was mould in the bathroom which I showed him, drawers were broken etc). Now I have vacated the property and they have cut from my deposit to replace those things. I dont have time to fight them, but anyone who deals with them, get everything documented.NegativeProfessionalism, Value

Reply from agent

Hi Fazeel. You signed a property inventory on the day of move in which had no mention of any damp or broken drawers. You didn't inform us of these after you had moved in either. In this particular property, we prepare a final check out and it is the landlord who decides on any deposit deductions based on the evidence he receives as he is not based in the area. He has received a signed inventory at move in and then sees the mould and damage issues when you move out. What is he supposed to think? You also state that you haven't disputed his deductions either, which you are entitled to do. I understand from your review that you are frustrated, however, I feel a one star review of our agency is grossly unfair as, as you refer to in your review, everything WAS documented and signed off by yourself.

1.00 /5

Had real trouble with PP when they took over from Birchover managing my property. Very poor communication (except for the spam mail shots). Had a leak in the house and it took them a week (A WEEK!!) to ring me to get my approval for a plumber to go in. It should have been the very next phone call they made. Then took a month to finally sort out. They constantly miss quoted prices - they never tell you that VAT will be added so they are 20% higher than they quote over the phone (*read the small print will be the excuse) but it's just fibs... the prices they quote sound ok until you get the statement. Very slow at paying the money into my account - it now takes over a week from the tenant paying.... Want to charge ME for putting a new tenant on the agreement???!! (adding a name to a piece of paper and printing it out, charging £50 +VAT - which they will also charge the tenant). Just rip-off merchants. Going to use a more professional company instead. May 2021. I unfortunately had to refer Professional Properties to the regulatory body, The Property Ombudsman with a number of complaints, including the inaccurate details on PP's response on Google. The Property Ombudsman found in my favour in respect of every single one of my complaints made, and have ordered PP to pay me compensation (which has been paid promptly). My complaint was never about getting money out of PP, I simply wanted a refund for the time they didn't manage my property, I shall therefore be donating to Shelter to help those that are not fortunate to have a home. The whole thing has been extremely stressful and distressing, not helped by PP's Trump-esk reply to my complaint. I think it speaks volumes about the type of company PP is. Now much happier with the new agents who treat me with curtesy and respect.NegativeResponsiveness, Professionalism, Value

Reply from agent

Hello Mrs Durston-Smith. I'll try and be brief with my reply, however, I will respond to each point that you make. We took over the management of your property in January 19 ( 20 months ago). Looking at the notes and correspondence in out very detailed audit trails , you have threatened to change agents 4 times, including in this review, yet here we still are. If we are as incompetent as you say, why haven't you given formal notice? With regards to the leak - I'm assuming that the 'week' includes the 5 days it took for you to contact us after we called and emailed to discuss the quote we had obtained the next working day from the issue being reported. All of our correspondence (fees, quotes etc.) clearly state that VAT is part of any amount payable if it is appropriate and I assume by the 'small print', you mean the Landlords Terms of Business sent to you on 17th October 2019. Your rent has always been paid over to you within your Terms of Business and, again, we have detailed audit trails to show this. The fee that would have been charged to you for putting a new tenant on the agreement was actually for referencing the tenant (which has to be done in accordance with the terms of the Rent Guarantee policy) and not for 'adding a name to a piece of paper' (by which you mean the Assured Shorthold Tenancy agreement, a 16 page contractual agreement that protects you from any breaches of the tenancy). The charge to the new tenant would have been made as this charge is deemed to be a 'Permitted Payment' under the Tenants Fee Act 2019 (details of which were sent to you in one of the landlord update emails we regularly send out) - 'spam mail shots' you referred to them as in your review. As it transpired, no new tenant was actually added to the tenancy so neither of these charges were payable. I would not usually reply in such detail but if someone leaves a review of this nature, especially one with such blatant inaccuracies, I feel obliged to respond as such.

1.00 /5
12.10.2021

I rang today to sort out a problem with my rent that wasn't my fault the Mann in the office oren Lees was really rude to me shouted at me and asked if I had been drinking they also took months to fix my boiler and left me on the doorstep when the locks were changed and even if you think you believe someone should understand you you never speak to people like this. When I trained staff and customers I would never stop and say they were stupid for not getting it. Maybe that is the difference between the public and private sectors

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Address

Canterbury House, Stephensons Way, Derby, DE21 6LY , UK, DE21

Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.

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