As a buyer, main contact with a lady called Gillian. First class communicator and problem solver. Her weekly call/update made a difficult purchase stress free as she kept us fully informed. Thank you Gillian. We would have no hesitation in using or recommending this company.PositiveResponsiveness, Professionalism

The JW Woods Estate Agents sales and after-sales teams are simply outstanding. They have delivered a professional service of the highest order, with a commitment to solving problems, and providing advice and guidance of the highest order. And all this despite the challenges of the pandemic. Patience is another of their qualities which goes a long way to soothing customers' worries.

Can’t thank the Team at JWWoods enough from Liam to Anne they have been patient and professional throughout this new experience myself and my brother have had to deal with because of a bereavement within our family. We have been kept regularly updated throughout the sale of our late mothers home and they have made the whole process that little bit easier.

We were buying in Durham, JW Wood were the only agency in Durham who kept us updated on all new instructions. The market in Durham is very lively; so being sent details prior to them hitting the websites is crucial. I can't thank Helen, Martyn and Sarah enough. Brilliant.

JW Wood have acted for us on the sales and rental side for 8 years. They have always provided good advice and been diligent and accurate in their execution. I have no hesitation in recommending them a professional and good value.PositiveResponsiveness, Quality, Professionalism

Kate Strange is absolutely amazing! Being a first time buyer I was really nervous and didn't know what to expect. Kate has made this whole process stress free and smooth. Constant updates and genuinely lovely woman. Thank you so much Kate a really do appreciate everything you have done!

Fantastic service from start to finish with Woods and in particular with Tracey (chester le street office) when the house was up for sale, then with Amanda (durham office) after it sold. I was kept up to date weekly with the progress and Amanda was always available via email/phone whenever I had a question. Selling a home can be very stressful but Amanda was always there for a reassuring chat and was never too busy. I never had the frustration of waiting for 'call backs' or updates. Worth every penny and will be recommended to anyone I know selling a house.

I have been very happy with Woods regarding the sale of my property, from initial valuation through to completion. I have found all staff to be friendly and professional. They are very good at keeping in touch throughout the process.

Gill Anderson was extremely professional throughout the process. She was always at hand if we needed to chat and was always helpful and easy to communicate with. I have been very impressed with JW a wood and would highly recommend.PositiveResponsiveness, Quality, Value

Excellent customer service provided by the team, considering I was the buyer and not selling through them. Elaine's updates were great for keeping me in the loop and highlighting who I needed to nudge, and if it wasn't for her persistence with the rest of the (slow!) downward chain I'm pretty sure we would still be waiting to exchange today! Made the move back to the North East so much easier, during a particularly tricky time for mePositiveResponsiveness, Professionalism