Absolutely dreadful - they don't do anything, the mould in the bathroom was never treated and the boiler gas been broken since last October. I am currently trying to move out and they are having viewings! I would never use Northwood again and would advise anyone looking to rent or let out or buy to avoid them. They aren't worth the money.

DO NOT RENT FROM THIS COMPANY. I have rented a number of properties since selling my house to relocate. Northwood lied to us from day one. If only landlords knew how badly their properties are being mis-managed. The property was let to us in an appalling state. We were forced to sign paperwork confirming it was in perfect condition before being handed the keys to discover the truth. Spent our first 2 days taking photos and compiling a genuine schedule of condition, then 2 weeks scrubbing off the filth. They kindly paid us £50 for cleaning lol. A further 9 months spent doing repairs and tidying the place up, at which point we had an inspection and were told the place had never looked so good. Closely followed by a pre-Christmas 'phone call informing us they were putting it up for sale! We live in a lovely property now, managed well, by a reputable agent. A lesson learned, as they say. Northwood are without doubt the rudest, most unhelpful and dishonest people I've ever dealt with. The only repair they carried out (floor) resulted in a bat infestation! I guess they'll respond to this feedback claiming none of this is true. AVOID!! AVOID!! AVOID!!

Would never rent off this company again. Property has mould and damp. Rather than address the situation we get given notice to leave. A dreadful person called faye seems to think that we have a condensation issue and not a damp problem! Obviously brains cannot be brought as damp stems from condensation! I've made sure environmental health is aware of the situation, thinking about court proceedings. I will be watching this property once I've moved to make sure that they don't rent it b4 the damp situation is addressed. Faye has proven to be rude, righteous, ignorant and unhelpful

The worst agent if you are tenant.

The worst agency ever!!!! They gonna try to keep your money in every single way. Be careful to get a old house at the end of the tenanxy they will charge you all to get it like new... Disgusting!!!!!!

Terrible agency for lettings if you're a tennant. Extortionate fees for a dire and lacking check in inventory (extremely poor resolution photos, missing items, no detail of faults) and unbothered staff. Won't let you come to you're exit check out then side with the landlord on all issues. Having never had money deducted from my deposit in 3 previous places of residence they somehow manage to find something and then try charging ridiculous amounts for it. Don't use this company for your own sake. Oh and 5 star reviews from the staff just below? Hmmm