Dear Bev, Thank you for taking the time to leave us a review. We're sorry to see that you gave us a 1-star rating. However, we’re not sure who you are, as we don’t seem to have a record of working with you. We’d love to understand your experience so we can address any concerns you may have. Please feel free to reach out to us directly at 01392 435130 or Exeter@Northwooduk.com so we can discuss this further. We appreciate all feedback and would be happy to help if there’s anything we can do. Best wishes, The Northwood Exeter Team

Dear Nomad Home UAE, Thank you for sharing your feedback. We are truly sorry for the inconvenience and frustration you experienced, especially given the long journey you made. We fully understand how disappointing it must have been to have the viewing canceled on the day. To provide some context, once we receive a holding deposit for a rental property, we are legally required under the Tenant Fees Act 2019 to stop marketing the property and cease all further viewings. This ensures that the property is reserved for the applicant who has committed by paying the holding deposit. We understand how frustrating this situation can be, but unfortunately, we are required to follow these regulations, which are in place to protect all parties involved. While this legal obligation meant we had to cancel the viewing, we sincerely apologize for the disruption it caused to your plans. Cancellations like this are rare, but we acknowledge the impact they can have, especially when traveling from a distance. If you are still searching for a property, we would love to help you find something suitable. Please feel free to get in touch with us directly, and we will do our best to ensure a smooth and positive experience going forward. Kind regards, The Northwood Exeter Team

Dear Curtis, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you faced and the frustrations you encountered with both maintenance and the return of your deposit. This certainly isn’t the level of service we aim to provide. We’d like to let you know that Northwood Exeter is now under new ownership, and significant improvements have been made to our processes, especially regarding maintenance and communication. Our current approach ensures that all reported issues are dealt with promptly and effectively. We’ve also made changes to ensure a smoother and more efficient process when it comes to deposit returns, in line with the required guidelines. While we understand that this doesn’t change your past experience, we want to reassure you and any future customers that we are dedicated to providing a much-improved service moving forward. If you would like to discuss your experience in more detail, we’d be happy to address any remaining concerns. Please don’t hesitate to get in touch. Kind regards, The Northwood Exeter Team