Very friendly and helpful staff

Intercounty are the letting agents for my property in Sawbridgeworth, Herts. The tenants recently unexpectedly terminated and the property was relet very quickly. William Chalk from Intercounty handled the reletting process in such a thoroughly professional and responsive manner that there was no loss of of rental income. Nice to see that customer service is alive and well...PositiveProfessionalism

To be honest I did not have many dealings with the branch, however when I did they were very helpful and understanding.

Not very professional, but you get there what you want eventualy so cannot fault staff too much

I had terrible experience with them. They exploit your interest in a property and make sure that you either compete with yourself in making higher offers by making you believe that there are other imaginary buyers who are keen to buy the same property or they will sell it to someone else who shows lesser interest and paying the same amount as you. Instead of facilitating your purchase, they use your offer as a tool for other people to make higher offers and pick and choose between people at their whim ignoring all your efforts for a couple of more quids. Very unprofessional and unethical approach to conduct a business.

Until my parents passed away, Intercounty Bishops Stortford let out their estate (to tenants that refused to vacate the property and caused thousands of pounds of damage). I am now being harrassed with emails addressed to my parents five years after the fact, despite the company being aware of their passing in 2017. There is no easy way to unsubscribe despite the OFCOM requirement. This is highly distressing as it is a constant reminder of my loss and deeply frustrating as the company began this harassment out of the blue. I highly recommend avoiding Intercounty both from a professional stand point if you are renting out your property, and from a privacy one as they are unscrupulous with your contact details.

Worst letting agency

Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with EVERYTHING, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full RESPONSIBILITY, and "the property manager" tried to pretend that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent with every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom? the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.

Worst letting agency

Shocking agent. No principles. Unprofessional and not to be trusted. Avoid like the plagueNegativeQuality, Professionalism