Poor communication. Slight bullying tactics to get sale through.

Unsafe, poor communication, poor organisation! Whether a Tennant or Landlord/lady, if you're looking to rent a property I would whole-heartedly advise you to seek an alternative estate agent. My wife and I have just left a rental property in Harrogate which was managed by Myrings and are now so incredibly relieved to be free from their reins. In summary, to name only a few of the issues we encountered, during the course of our tenancy we endured; - mouldy walls, - damp seeping through the ceiling, - leaking roof (through light sockets), - rotten/unsafe decking in the garden, - an unsafe (now condemned) log burner, - windows that wouldn't open (either broken or locked). Leading up to securing the rental (in Sept 23) the communication between us and the Head of Lettings was faultless. However, from the day of collecting the keys things drastically changed. We reported a number of the issues/concerns within the first few weeks of our tenancy though their online platform, together with photos. A few had weeks past and we hadn't heard anything. We logged back on to the online platform to see the issues had been marked as 'completed' - which was simply not true. We contacted the Rental Manager directly to report this and to express our concerns, particularly relating to the damp and mould in the bedroom where our (then) 8month old was sleeping. It took a number of MONTHS and a lot of pushing, despite escalation to the Head of Lettings, for the damp and leaks works to be completed. UNSAFE LOG BURNER The property we rented had a log burner in the living room. Prior to using this we checked with the Rental Manager that it was safe to use and that the chimney had been swept, etc. We were given reassurance and advised the annual service was due in the November - brilliant. By January, the service/sweep still hadn't been completed so again we chased the Rental Manager who then arranged a service in the February. It was at this point we were informed the log burner had been incorrectly installed and was fire hazard and unsafe to use. We immediately reported this back to the Rental Manager. No apology or explanation was given and we remain unaware of where the Rental Manager sourced their initial confirmation the log burner was ever safe to use in the first place. Despite chasing, the log burner remained condemned for the remainder of our tenancy (August 24). I only hope and trust that the team at Myrings informed the new occupiers of the property; which the Rental Manager said he would. LOST MANAGEMENT KEYS On the day of collecting our keys, we were provided with a set of keys which didn't all correlate to the rental property and with no front door key. However, we did then find a set of front door keys left outside, in plain sight, at the front of the property. We reported this to Myrings who then arranged for additional keys to be cut, including a spare set of management keys. Later in our tenancy, Myrings asked to complete a rental inspection which we were more than happy to facilitate. However, they advised they had lost their set management keys. So during the course of ~six months, Myrings lost two sets of keys to the house! There were many other issues and difficulties we encountered, however I feel the above helps to paint an accurate picture. A note to the senior management team/CEO of Myrings, I would be more than happy to discuss my experience and share all emails and photographs with you, should you wish to implement safer practice and an improved service. Prospective tenants / home-owner, please look elsewhere if you're looking to rent property.

Poor Customer service for me as a landlord - doo not keep landlords informed - costs added without approval

Rude and unhelpful staff Disappointing customer service

Went into Myrings on a matter of some urgency & the human to human ignorence of the old large women on the desk was staggering. Would never use a company which hired such staff!!!

An absolutely diabolical experience with these people. I would not touch them with a barge pole. I lived in one of their shabby rental properties & did loads of much needed improvements to the property at my own time & expense. After we gave notice, they insisted on making viewings well before we had left, viewings made during our baby's nap time. When they were told "no" they wouldn't accept it & became rude & offensive. When we did actually leave, they tried to charge us for gardening, with a ridiculous £380 bill for a small garden of which was not only vastly over-priced, but I had already done the work to a good standard. Stay well away from these shysters. They are toxic.

Didn't show up for either viewing despite knowing when both were scheduled. Poor knowledge of the chain and follow up thereon. Added negligible value to the process. The fact that their response shows they're not even aware that we completed less than a year ago is a good indication of how on the ball they are as an agent. The time to help is when actually working on a case especially when issues are flagged, rather than a pseudo offer after the fact.

Property listed 24 hours ago. Made contact to put an application in for the property to be very rudely and sharply told I’m not allowed to as I have not viewed the property and other people “have put the effort in to.” Advised I’m in Cornwall on holiday and I’m unable to view it for the next 2 weeks regardless, however I have the credit score and the resource to put an application and deposit down. Advised I don’t need to view as I’m aware of the layout and I’m familiar with the house. Agent on the phone was ridiculously short with me again, ignoring all I had said and told me it’s not feasible for me to put an application in and I “should try listening” Made the agent aware that I’ve been applying for properties for 2 months now with no success, desperate to apply for a property for my daughter and I. Ignored and told I’m not welcome to apply. Absolutely terrible service, rude and needlessly cold. Won’t be making contact with Myrings again.

Put up a sign in our garden without permission (our property not for sale / let), didn't respond to our complaints, left a big hole behind knocking over several of our plants. Very unprofessional.