Myself and my fiancee put in offer for our first home through Manning Stainton. After a week we had had no response either way and chased them up to see what the situation was only to be told they "hadn't received our offer because it had gone to their junk mail" despite it being a direct reply to an email they sent trying to cover themselves by saying it wasn't high enough anyway. A week later we thought we'd give them another chance and booked a viewing for a different property. After waiting for 10 mins outside with no signs of anyone being present, we called the office only to find out they'd booked it for different property entirely and we'd wasted our time again. Maybe we were just very unlucky but we made a conscious decision to avoid any other houses sold through them after the terrible start they had with us.

Very poor communication. We have had two viewings cancelled on arrival despite phoning up a couple of hours before hand to confim the appointment is still ahead. Wasted time away from work, travel to and from. Advised on both occasions they phoned us but did not recieve any phone calls or messages. Really displeased with the service.

We found Mannings really terrible, both when we were trying to sell through them and when viewing houses.They posted letter through our mailbox saying that x couple were looking to buy a property like ours, then when we signed up with them they were very critical of our house and told us they couldn’t ‘magic us a buyer’, advised to reduce by £20,000. They outrageously rejected a good offer for us without our knowledge and lost us the buyers. When we went with another estate agent at a lower price they sent us a letter saying that our house is worth more than we think and advertising their services! Every time we spoke to them it was to a different person and no one knew what was going on. When we viewed houses to buy through them they didn’t know anything about them, and didn’t make any effort whatsoever to highlight good aspects of the house. Just terrible, please save yourself some serious stress and avoid them. We eventually sold with Dacres and they were highly professional, personable and positive.

Staff came across as very rude. Properties are always over valued.