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Ryder and Dutton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
Reply from agent

Thank you for your review

3.00 /5

Overall I was pleased with the service I received from Rachel and Catherine. . I was selling a house without any chain or mortgage to consider. A cash buyer was found very quickly but then the sales process took far longer than I thought it should have done. In part this was because I didn't have all the correct documentation but I felt this should have been noted at the beginning and steps could have been put in place to get the documentation from the start. There should be some sort of checklist to ensure all is in order. Ryder and Dutton have higher fees than other estate agents as they say they will liaise with solicitors and keep you informed of progress. My main complaint with the service was that I didn't find this was the case and only by enquiringly was I informed of what was happening. I found the lack of information quite frustrating.

Reply from agent

Thank you for your review Janice. I’m pleased to hear that you were happy with the overall service we provided. Unfortunately there were a few unforeseen issues that cropped up at the conveyancing stages that caused a few delays and I appreciate that this must have been very frustrating. We always strive to improve our service and will take your comments on board. Rachel

2.00 /5

This agenzie not bad you know guys some people ...

Reply from agent

We are sorry that you felt our service only deserved a 2* review. Would you please contact the Heywood Branch so that we can discuss this with you further. Thankyou

2.00 /5
Reply from agent

Customer service is very important to us and I’m sorry that you were only able to give us a 2 star rating. Unfortunately we do not appear to have any record for you on our system. I would be grateful if you would contact me at the Heywood office on 01706 369 361 so I can apologise and understand what has happened. Kind regards Rachel Brettell

2.00 /5
Reply from agent

Customer service is very important to us and I’m sorry that you were only able to give us a 2 star rating. Unfortunately we do not appear to have any record for you on our system. I would be grateful if you would contact me at the Heywood office on 01706 369 361 so I can apologise and understand what has happened. Kind regards Rachel Brettell

2.00 /5
Reply from agent

Customer service is very important to us and I’m sorry that you were only able to give us a 2 star rating. Unfortunately we do not appear to have any record for you on our system. I would be grateful if you would contact me at the Heywood office on 01706 369 361 so I can apologise and understand what has happened. Kind regards Rachel Brettell

2.00 /5
Reply from agent

We’re sorry you have only been able to give us a 2 star rating. Customer service is hugely important to us, so we would like to contact you so we can apologise and understand where we can improve, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact Rachel Brettell at our Heywood office on 01706 369361 to discuss.

1.00 /5

Don't rate their valuations. Fran looked at 2 lovely flats we were selling back in 2021. She suggested we sell them at auction and reckoned we'd probably get £40.000 per flat. We put them up with morris property and achieved £72.500 for one and £78.000 for the other, so way way off the mark.

1.00 /5

Had a viewing with them in Oldham, we live in stockport drove all the way over there cancelled a dentist appointment for it got there no one was there waited around a bit still no one showed up, phoned up sat on the phone outside the house for 15 mins waiting for an answer finally got through and they said they don't know what's happened someone has cancelled it, I said well I didn't and no one told me, they just said they don't know what happened, waste of time

Contact details

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Opening hours

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Address

22 Market Place, Heywood, Greater Manchester, OL10 4NL, North West, UK, OL10

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