So for some reason my previous review isn't showing, luckily i have several emails and want to make sure people aren't being ripped off. what the manager of this branch cant seem to grasp is that unfortunately for him his staff have not been acting professionally. when one of your agents tells me face to face that a property has been taken off of the market because it failed its survey don't tell me that its never had a survey before. and then when your staff are calling asking for feedback from a viewing and they get told "I'll do you one better id like to make offer of xyandz" Is your agent then responding with "well i still think you could get springfield" even though somebody had already made a higher offer on the previous property so we were told that she'd lost the property as a result.... did the higher offer not exist? why are your reps still pushing for the sale of a house thats already under offer? surely thats bad business practice to actively try to gazump people. why when these properties have accepted an offer are your agents still hosting viewings? and why are you accepting an offer on a property and then proceeding to fail to report that back to the seller? you've now put a property back on the market for higher than the agreed price even though it's failed its survey in 13 separate areas just last week, are you simply out to waste peoples time or are you more interested in selling properties thats aren't fit for use. a roof replacement and render replacement would cost upwards of £15,0000 so dropping the price by 5k is insulting, wouldn't you agree? asking me to remove my review because i'm not a direct customer is insane, a review is based on a persons experience, i have had my mother in law on the phone nearly daily in tears because she's been messed out by you so much and now she's hundreds of pounds out of pocket paying for a survey on property that you knew was going to come back failed. that is my experience, all of this is based on MY experience with your company.

Not impressed with the customer service given by this branch they are very unprofessional to a family member when trying to buy a new house. Even the manager was just as bad as the his staff. To your reply my name is not Lydia

Awful Experience.! Spoke to Tom who needs to learn how to speak to customer, Rude and condescending, speaks over you. would suggest Training is needed. will not be buying any houses from Whitegates again.

Michelle, unprofessional, a theif and scam artist. Taking deposit money off tenants for no reason and blame the landlords that are their clients. Took our deposit off us over redecoration costs yet put the property back up for rent with how we decorated the property. Property was left in an immaculate condition and the rent was never late but we still got our deposit took off us by these money grabbers. Avoid any rental properties from whitegates as you'll only ever hear from them when they want more money off you. Whitegates never followed up any repairs that were reported on property by their own staff. Would avoid at all costs very unprofessional and rude.

If you pay rent to a landlord and Whitegate S are the property agency start saying your prayer s they do nothing for you they only have the landlord interests simples don't waste your time calling them they don't do anything or nothing and Don't care .FACTNegativeQuality, Professionalism

If you pay rent to a landlord and Whitegate S are the property agency start saying your prayer s they do nothing for you they only have the landlord interests simples don't waste your time calling them they don't do anything or nothing and Don't care .FACT

I was interested in renting my house. Booked appointment via chat. No success. Booked via telephone. Agent came in wrong time than agreed. My impression is that this agent choosing to work with only inferior people.

AWFUL , THEY ARE ALL LIARS AND THE SERVICE IVE RECIEVED IS AWFUL , HAVE INFORMED OMBUDSMAN , WHITEGATES LIED NEVER CARRIED OUT WORK BEFORE I MOVED IN , I HAD NO BLINDS THE CARPET WAS RANCID IT WAS SUPPOSED TO BE CLEANED NEVER HAPPENED PAINTED NEVER HAPPENED I LAID LAMINATE FLOORING AND PUT BLINDS UP IMPROVED THE DUMP WAS WILLING TO LEAVE IT ALL FOR A SMALL CONTRIBUTION WAS TOLD NO BUT LANDLADY IS HAPPY FOR YOU TO LEAVE IT ALLBET SHE IS BUT NOT WILLINGTO CONTRIBUTE YET WAS HAPPY FOR ME TO MOVE INTO HER STINKING PLACE THAT WAS NOT CLEANED DESPITE REPEATED REQUESTS FOR IT TO BE ALL REQUESTS TO WHITEGATES ALL IGNORED VERY VERY POOR SERVICE THAT MADE ME ILL, I WAS TREATED APPALLINGLY AND THREATENED WITH NOT GETTING MY DEPOSIT BACK IF I LEFT IT IN THE TERRIBLE STATE I MOVED INTO LETS SEE THAT HAPPEN AVOID THIS PLACE LIKE COVID 19 ,SHOULD BE ASHAMED OF THEMSELVES BUT THEY WONT DISGUSTING

This company is an absolute joke. They lie repeatedly, never reply to emails if they do ignore questions they don’t like. Had to take them to ombudsman they lied to them too and when I got rewarded compensation they never paid me ! Really awful company can’t believe previous reviews DO NOT touch this company plenty of others out there.NegativeResponsiveness, Professionalism

Awful

This company is an absolute joke. They lie never reply to emails if they do ignore questions they don't like. Had to take them to ombudsman they lied to them too and when I got rewarded compensation they never paid me. Really awful company don't believe google reviews as it won't let you add a negative review