We had SUPERB support from Matthew and Sue throughout extensive delays in the sale of our property, caused by legal issues. Another estate agency might have given up, with the endless ongoing complications and legal delays we experienced. They helped us through practical issues and maintained great dialogue with the buyers, so that they didn't give up on a protracted sale. They were endlessly patient, courteous, efficient and HELPFUL, and really went 'above and beyond' anything that could have been expected of them. Would I recommend them? You couldn't find a better branch in which to place your trust.PositiveResponsiveness, Professionalism

We bought our first house through John Payne and found them to be very accommodating. Ben led the sale and was transparent throughout the process about where we were, ensuring he updated us regularly. Naturally, we were quite anxious to complete before the Stamp Duty deadline and thanks to the team, were able to do so. We experienced some difficulties towards the end of the purchase, which was no fault of John Payne's. However, the team patiently listened to our grievances, took our feedback on board and reverted back to us with recommendations. We appreciate all their help in securing us our first home - thank you.PositiveResponsiveness, Professionalism

An excellent estate agent. We were based with the East Greenwich office and they have been excellent from start to finish. After being disappointed with a previous agency, we turned to John Payne and enjoyed a completely different experience. Honest, up-front, excellent communication, reliable.. Sue, as our main agent and who sold our house, always kept in touch, clearly communicated with us, didn’t fob us off, worked with us supportively, and was very safe pair of hands to get our house under offer right through to completion. Fully recommend John Payne and the work of Sue.PositiveResponsiveness, Quality, Professionalism, Value

Amazing team and very supportive.

Great property agent. Efficient and helpful through the whole process. Highly recommend.PositiveResponsiveness, Professionalism

Susan was very professional, helpful and available whenever necessary. Thank you!PositiveResponsiveness, Professionalism

Susan Denny was extremely efficient, prompt and helpful throughout a difficult process

Both Sam and Alison were very supportive throughout the whole process; many thanks!