Hi Seb, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Donne will be really pleased to read your comments :)

Hi Jake, We are sorry to that there have been multiple issues at the property ad that there has been a delay in having them resolved. I have investigated the points you have raised and I can see that yes there was a slight delay on our side in having the issues addressed. - The dishwasher was re-attended to a few times with repairs carried out on each visit. We actually had 4 visits take place for this as necessary repairs were made on each visit. Full and final repairs have taken place and this should no longer be a problem. - The leak on the ground floor was repaired once it was first reported and we were waiting for the area to dry before the redecoration could take place. However the leak re-occurred due to a different issue recently and we have had the contractors confirm that it is a secondary issue and not the same as the first time. We will be having the necessary repairs carried out hopefully this week and the redecoration will take place once the area is dry. - Cupboard door hinges have been re-secured a couple of times by different contractors but over time they have happened to come away. We will be looking to have a permanent fix carried out for this shortly so it is no longer a problem. - Washing machine has been replaced at the property on 03/09/2021 - Mice infestation is something that we are only able to treat and re-attend for every 1-2 weeks as you can understand once the property has mice infestation it would take constant visits from us to place bait stations and block access holes to try and eliminate the infestation. The visits for the property has been continuous to help eliminate mice from the property. - The second floor shower I believe this is the holder that is broken and the shower is still in use. We have also re-visit for this a number of times. We will be ensuring a permanent fix for this is carried out hopefully by the end of this week. We do advise our tenants at the time of move-in that any issues that are reported will definitely be dealt with however there can be a slight delay as we have to liaise with the landlord as well as speaking to contractors for dates and investigating the issue before full repairs can be carried out. We do apologise for the delay and we will be ensuring that all matters are rectified with immediate action. We have also tried to reach out to you to discuss this so if you would like to discuss anything further please do get in touch with us on info@londonshared.co.uk Thank you,