Brilliant service from Betty and Tonte Bo Douglas! If there's anything that you need help with, these guys will go the extra mile and find the best solution asap.

Very helpful and efficient

Tonte has managed to sort out some issues in my flat that other agents had had difficulty sorting. He communicated well and was very reassuring on the phone. I am confident he will deal with any other issues in the same way.

Although they have been very helpful in finding a replacement tenant when I wanted to leave before the end of my contract I felt that they were not very professional. I had many complains both in check-in and check-out but they said they will take all my complains and will try to improve. Also, I received my deposit protection scheme about 6 month after I moved in which doesn't seem very normal but I did receive my deposit back on time after I left.

Although they have been very helpful in finding a replacement tenant when I wanted to leave before the end of my contract I felt that they were not very professional. I had many complains both in check-in and check-out but they said they will take all my complains and will try to improve. Also, I received my deposit protection scheme about 6 month after I moved in which doesn't seem very normal but I did receive my deposit back on time after I left.

I rented via them for an year. Dealing with Tonte Bo Douglas was very upsetting, he must work on his communication skills. Look, in 21st century customers expect PROMPT REPLIES and TRANSPARENCY above all. Truly deserves 1 star. I wrote to MD Jamie when I hit a road block getting a reply out of Tonte, it was matter regarding the deposit. Must say dealing with Jamie, Matt on another hand was an absolute pleasure. 5 starts. Sadly, I have to give 2 stars due to Tontes behaviour.

I rented via them for an year. Dealing with Tonte Bo Douglas was very upsetting, he must work on his communication skills. Look, in 21st century customers expect PROMPT REPLIES and TRANSPARENCY above all. Truly deserves 1 star. I wrote to MD Jamie when I hit a road block getting a reply out of Tonte, it was matter regarding the deposit. Must say dealing with Jamie, Matt on another hand was an absolute pleasure. 5 starts. Sadly, I have to give 2 stars due to Tontes behaviour.

If you have a bad experience in your bucket list. Choose Madley property as your agent.

Inexperienced agents

Service was impeccable up until the day we moved in.. Then noone turned up to our check-in and it was all downhill from there - almost 2 weeks later and we still don't have all the keys for the property. Charlotte has been unhelpful, unapologetic and even rude - she seems inexperienced and unable to act appropriately when things go wrong. Tonte has so far been proactive and helpful, hopefully things will improve in his hands.

Scamming letting agent! Landlord be aware! This letting agent will take your annual letting fee in advance and will not refund if the tenancy ends early! We have let Madley manage our flat in Bermondsey and the single AST tenancy was between April 2022 to July 2023 over the length over 14.5 months. However, they have charged us 24 months of letting fee in advance. When the tenancy ends, they would not give the refund for the remaining period. Landlords stay away from these scammers!

I would not even rate them one star. Absolutely the worst letting agency, they are extreamly rude and racist towards others. I have never seen a company like this before in my life. They ignore your issues and concerns and they couldn't careless about trying to help you solve problems for your property but yet they expect rent on time. I would advise everyone to stay away from this fraud company, they will leave you in a room with leaks and mould growing in your bathroom without getting it fixed. Absolutely the worst company.