A company that refuses to take accountability, doesn't play fair when it comes to negotiations between the landlord and the tenant, refuses written proof and has no idea about customer service and/or how to communicate. My advise will be to NOT deal with them - this company is toxic and you will regret it. This company circulates memos that tells them the sales staff are better than the 'spikey haired c***s at Fo*****' What else can you expect? DO NOT DEAL WITH THEM I see others have shared a review about Tonte Douglas at the company - I have had similar, if not worse, experience with him. I escalated to Jamie, the head of the company, who hasn't responded. Matt, to my surprise, has completely ignored certain salient points in my email, and has completely come back on the defensive. My advice - do not deal with a company that pretends to be about the customer, but really is not.
Lackluster property manager - initials TD. Shaved off a significant portion of my deposit without credible reasoning. Sloppy, unprofessional service. Was also pestered during my tenancy by someone beginning with the name LW - used my apartment as a showhome. Disappointing.
The worst agency I ever had to deal with! Unfriendly, not helpful and still has not followed up on maintenance requests. Conveniently forgets to follow up on emails, lost our keys before handover, ... the list is long...
Left us without hot water for a month, kept sending plumbers who couldn't fix the issue. Then attempted to take full deposit at the end of the tenancy because they hadn't bothered to cross reference with the check-in inventory. Flat mouldy when moved in despite it being our one special condition in the tenancy agreement.
Biggest crooks i know! Struggled to get my deposit back after renting a flat from them. Had to submit a claim via the deposit scheme- 6 months later i got my deposit back in full! Madley were trying to charge me for everything from cleaning fee's to damage to the property. The property was professionally cleaned after i moved out and the damage they were trying to charge me for existed when i moved in, luckily i had photo's to back my claim.They made it extremely difficult to get my deposit back- they are petty and will try to claim your entire deposit after you vacate any of their properties, massive waste of time because you have to involve the deposit scheme to get your deposit back. Do yourself a favour and stay away from Madley.
Biggest crooks i know! Struggled to get my deposit back after renting a flat from them. Had to submit a claim via the deposit scheme- 6 months later i got my deposit back in full! Madley were trying to charge me for everything from cleaning fee's to damage to the property. The property was professionally cleaned after i moved out and the damage they were trying to charge me for existed when i moved in, luckily i had photo's to back my claim.They made it extremely difficult to get my deposit back- they are petty and will try to claim your entire deposit after you vacate any of their properties, massive waste of time because you have to involve the deposit scheme to get your deposit back. Do yourself a favour and stay away from Madley.
When I first did a viewing with Madley Properties, I thought that it was a straight-forward/no scams type of place however it turned out to be one of the worst decision I made living here. The living conditions are horrible (at least at 31 Noel Ave). Management will try to take advantage of foreigners, not protect your deposit, and will try to scam you every way they can. Lloyd Withey was the one who I did a viewing with and he also lived in the house which had 22 other people living there. Lloyd would never show up to his viewing appointments and would tell random strangers smelling of drugs to sneak into the house un –accompanied. Lloyd was put in charge of the house by owner Jaimie Beers who is just as unprofessional and dis-courteous to the people living there. Everyone in the house hated living in this house and had a disdain for Lloyd who abused the house and everyone in it by constantly lying and promising that things will be fixed. I lived there over 3 months and nothing got fixed (I had black mold all over 1 wall in the room, water leaking out of power outlets, and no power in the room for 1 month). I reported Madley Properties to the Council and every other Housing Advice Center and they are on a list of places not to rent from (at least at some of the places I went to). The council was baffled that agencies like Madley properties still exist and that people like Lloyd Withey and Jaimie Beers can still have a job. I am not sure about the other properties at Madley, but this house was owned by Jaimie Beers and he treated his tenants as a method to "get-rich-quick" (which ended up being a horrible living experience). He should be more careful about who he puts in charge as well because Lloyd acts like he is on a power trip and that he owns the house. Be advised also, that if you signed a license, regardless of what they say, the council still considers you an insured shorthold tenant so you have more rights than what the owners try to let you know about.
Work.Life Building, 5-7 Tanner Street, London, SE1 3LE, London, UK, SE1
Website:
https://www.madleyproperty.com/Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
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