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Madley Property Services London Bridge

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

A company that refuses to take accountability, doesn't play fair when it comes to negotiations between the landlord and the tenant, refuses written proof and has no idea about customer service and/or how to communicate. My advise will be to NOT deal with them - this company is toxic and you will regret it. This company circulates memos that tells them the sales staff are better than the 'spikey haired c***s at Fo*****' What else can you expect? DO NOT DEAL WITH THEM I see others have shared a review about Tonte Douglas at the company - I have had similar, if not worse, experience with him. I escalated to Jamie, the head of the company, who hasn't responded. Matt, to my surprise, has completely ignored certain salient points in my email, and has completely come back on the defensive. My advice - do not deal with a company that pretends to be about the customer, but really is not.

Reply from agent

Anurag, we are disappointed that you have chosen to give us a two star review. However, client feedback means a lot to us and our hard work gains us a lot of 5 star reviews and great feedback. We will take your comments on board and thank you for your feedback.

1.00 /5

Lackluster property manager - initials TD. Shaved off a significant portion of my deposit without credible reasoning. Sloppy, unprofessional service. Was also pestered during my tenancy by someone beginning with the name LW - used my apartment as a showhome. Disappointing.

Reply from agent

Dear John, could you please contact us ASAP on 02073780644 or email us at charlotte@madleyproperty.com. We have no record of you as a tenant at any of our properties nor any record of either of these matters you have mentioned, so we would like to discuss this posting with you urgently. Thank you. John, we have noted that we haven’t heard from you, and as expected this seems to confirm this is a fake review......

1.00 /5

The worst agency I ever had to deal with! Unfriendly, not helpful and still has not followed up on maintenance requests. Conveniently forgets to follow up on emails, lost our keys before handover, ... the list is long...

Reply from agent

Katharina, we are very disappointed to receive such negative feedback. We don’t have a record of your name as a tenant of our company so can you please contact us at info@madleyproperty.com so we can investigate your comments further? Thank you

1.00 /5

Left us without hot water for a month, kept sending plumbers who couldn't fix the issue. Then attempted to take full deposit at the end of the tenancy because they hadn't bothered to cross reference with the check-in inventory. Flat mouldy when moved in despite it being our one special condition in the tenancy agreement.

Reply from agent

Kyle, we are very disappointed that you have left us such a poor review. Whilst we are aware that you went some time without hot water, we feel it’s very unfair for you to claim “we left you without hot water for a month” we worked very hard to get the water fixed for you and this would have happened a lot quicker would you have allowed access when we needed and also not delayed us by ten days whilst waiting for a response due to you being away. We also feel it should be beard in mind that the water fault complications were in large part due to you turning off the supply to the tank and not informing us or the contractor you had done so. It should also be known that the landlord and contractor compensated you fully for this delay. With regards to your deposit, we did not try and take your whole deposit! We discussed the deductions with the landlord, proposed them to you, you were unhappy so we negotiated an agreed amount between you and the landlord. This is the Agents role. Please bear in mind none of the deposit goes to us! Given the way you acted as a tenant we are not surprised you have left such a negative review despite the many hours we spent working on issues for you. We wish you the best of luck none the less!

1.00 /5

Biggest crooks i know! Struggled to get my deposit back after renting a flat from them. Had to submit a claim via the deposit scheme- 6 months later i got my deposit back in full! Madley were trying to charge me for everything from cleaning fee's to damage to the property. The property was professionally cleaned after i moved out and the damage they were trying to charge me for existed when i moved in, luckily i had photo's to back my claim.They made it extremely difficult to get my deposit back- they are petty and will try to claim your entire deposit after you vacate any of their properties, massive waste of time because you have to involve the deposit scheme to get your deposit back. Do yourself a favour and stay away from Madley.

Reply from agent

Dear Mr Mawami, it's extremely disappointing that you have aired this completely false report about our company 2 years after removing the furniture that you decided you could store in a landlords property without permission whilst you were in Canada. Your tenancy ended on the 17th of August 2015 and you did not remove your furniture and belongings from it until the 5th of September 2015. Nor did you clean the property when you did finally remove it nor would you pay the rent for that period. On the instructions of our client/your landlord, we requested deductions from your deposit to cover these costs as per the terms of your tenancy agreement, you did not agree with those and disputed them via My Deposits as per the normal practice in such matters. The adjudicators from My Deposits then awarded our client/your landlord £309 for missing items and the cleaning of the apartment. So you did not get your deposit back in full as you claim. What you have claimed is completely false and intentionally misleading and should you wish, we will publish the contents of the adjudication decision from My Deposits here as proof of that and as you know, this will show how false your statements are! The problems you experienced were solely due to your breaches of the tenancy agreement and lack of respect for due process. The strength of our positive reviews on this site and numerous others is the proof of our good practice and level of service we give to tenants, landlords, buyers and sellers. Anyone wanting more information on this please contact us and we will share the report from My Deposits regarding this case. Best wishes Team Madley

1.00 /5

Biggest crooks i know! Struggled to get my deposit back after renting a flat from them. Had to submit a claim via the deposit scheme- 6 months later i got my deposit back in full! Madley were trying to charge me for everything from cleaning fee's to damage to the property. The property was professionally cleaned after i moved out and the damage they were trying to charge me for existed when i moved in, luckily i had photo's to back my claim.They made it extremely difficult to get my deposit back- they are petty and will try to claim your entire deposit after you vacate any of their properties, massive waste of time because you have to involve the deposit scheme to get your deposit back. Do yourself a favour and stay away from Madley.

Reply from agent

Dear Mr Mawami, it's extremely disappointing that you have aired this completely false report about our company 2 years after removing the furniture that you decided you could store in a landlords property without permission whilst you were in Canada. Your tenancy ended on the 17th of August 2015 and you did not remove your furniture and belongings from it until the 5th of September 2015. Nor did you clean the property when you did finally remove it nor would you pay the rent for that period. On the instructions of our client/your landlord, we requested deductions from your deposit to cover these costs as per the terms of your tenancy agreement, you did not agree with those and disputed them via My Deposits as per the normal practice in such matters. The adjudicators from My Deposits then awarded our client/your landlord £309 for missing items and the cleaning of the apartment. So you did not get your deposit back in full as you claim. What you have claimed is completely false and intentionally misleading and should you wish, we will publish the contents of the adjudication decision from My Deposits here as proof of that and as you know, this will show how false your statements are! The problems you experienced were solely due to your breaches of the tenancy agreement and lack of respect for due process. The strength of our positive reviews on this site and numerous others is the proof of our good practice and level of service we give to tenants, landlords, buyers and sellers. Anyone wanting more information on this please contact us and we will share the report from My Deposits regarding this case. Best wishes Team Madley

1.00 /5

When I first did a viewing with Madley Properties, I thought that it was a straight-forward/no scams type of place however it turned out to be one of the worst decision I made living here. The living conditions are horrible (at least at 31 Noel Ave). Management will try to take advantage of foreigners, not protect your deposit, and will try to scam you every way they can. Lloyd Withey was the one who I did a viewing with and he also lived in the house which had 22 other people living there. Lloyd would never show up to his viewing appointments and would tell random strangers smelling of drugs to sneak into the house un –accompanied. Lloyd was put in charge of the house by owner Jaimie Beers who is just as unprofessional and dis-courteous to the people living there. Everyone in the house hated living in this house and had a disdain for Lloyd who abused the house and everyone in it by constantly lying and promising that things will be fixed. I lived there over 3 months and nothing got fixed (I had black mold all over 1 wall in the room, water leaking out of power outlets, and no power in the room for 1 month). I reported Madley Properties to the Council and every other Housing Advice Center and they are on a list of places not to rent from (at least at some of the places I went to). The council was baffled that agencies like Madley properties still exist and that people like Lloyd Withey and Jaimie Beers can still have a job. I am not sure about the other properties at Madley, but this house was owned by Jaimie Beers and he treated his tenants as a method to "get-rich-quick" (which ended up being a horrible living experience). He should be more careful about who he puts in charge as well because Lloyd acts like he is on a power trip and that he owns the house. Be advised also, that if you signed a license, regardless of what they say, the council still considers you an insured shorthold tenant so you have more rights than what the owners try to let you know about.

Contact details
Sales Phone:

020 3820 1861

Lettings Phone:

020 3820 1861

Lettings Email:

info@madleyproperty.com

Opening hours
Monday-Friday: 09:00 - 19:00
Address

Work.Life Building, 5-7 Tanner Street, London, SE1 3LE, London, UK, SE1

Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.

Our team

Tonte Bo Douglas

Jaimie Beers

Charlotte Howard-Moran

Lloyd Withey

Rossana Da Costa

Natalie Ewans

Zamir Wheeler

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
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