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Lanes Sales & Lettings

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
10.11.2015
Tenancy services

lanes are very supportive,helpful,cooperating. I have been dealing with them as a tenant for about 7 years.

4.00 /5
01.03.2016
Good services, with fair admin fees.

All in all, Lanes have been a good company to deal with. They conduct regular inspections (can be seen as a burden, however we see this as a positive), and have answered any queries in a timely manner. The admin fees are fair compared to others in Milton Keynes. I felt compelled to rate due to the service provided by Sian Davies. Whenever we have dealt with her, she has always been very friendly and helpful. She is a credit to the company.

4.00 /5
14.11.2015
Very pleased with service received from Lanes

We have been with Lanes now for many years and are more than satisfied with their service. Good level of attention to the maintenance of our properties.

4.00 /5
12.11.2015
Review of Sian Davies

Sian is very customer centric. She has been quick to understand issues we report and has worked pro-actively to get them resolved. The experience has been very good and we will recommend Lanes Sales and Rentals to our friends.

4.00 /5
10.11.2015
Lived here 6 years. Friendly, helpful office and maintenance folk

2.00 /5
19.11.2015
Procedures were ok, some staff are rude and aloof

In general my interactions with processes at Lanes were straightforward and efficient. Unfortunately the majority of the staff were impolite and disinterested. I would actually call them unfriendly. Simon Francis was the only exception. He was always professional and polite. The rest of the team need lessons in customer service.

Reply from agent

Hi Sandrea. I am really sorry to hear this. We have been working hard to improve our customer service and have made recent staff changes. Please feel free to contact me if you feel the need to discuss further. Many thanks. Craig Astley

Contact details

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Opening hours

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Address

27 Shirwell Crescent, Furzton Lake, Furtzon, Milton Keynes, Buckinghamshire, MK4 1GA, South East, UK, MK4

About

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Lanes Sales & Lettings is Milton Keynes' premier independent Estate & Letting agent and offers a straightforward, honest and helpful service from start to finish. We care about every aspect of our business and more importantly our reputation. We are a privately owned and managed independent agency with over twenty year’ experience in the local market in both residential sales & lettings. From offering free expert advice on suitable housing for home buying to the benefits of a 'buy -to- let' investment ensuring vendors, buyers, landlords all tenants all have a positive experience of Lanes. The company continues to invest in its team, its technology and its operations to ensure the efficient management of all aspects of the business, whilst considering the individual requirements of each and every client to be the market leader in private housing throughout Milton Keynes. We have experienced staff that are there to help you move. All live locally and have personal experience of buying, selling & renting properties. We feel it is important to offer a relaxed, friendly service rather than the usual hard sell. We concentrate primarily on the Milton Keynes area including the nearby towns of Stony Stratford, Newport Pagnell, Bletchley and all surrounding villages. All buyers are carefully considered for suitability on each individual sale and a dedicated person manages the whole process from the initial valuation to completion. Each property is professionally marketed locally and nationally. All tenants are professionals and fully referenced and verified and checked prior to signing an Assured Shorthold Tenancy. We consistently achieve over 99% rent collection across our fully managed portfolio and manage approximately 5% of the total Milton Keynes private rental market.

Our team

Craig Astley

Sian Davies

Mandi Walsingham

Debbie Lewis

Laura Hughes

Anne Smith

Simon Francis

David Burchell

Amber Corby

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