They don't have the decency to reply to your email when they accept an offer. Made an offer, I email and text them just to be ignored.

be prepared for a bidding war with, wait for it, an ESTATE AGENT EMPLOYEE!!!! I even matched the asking price of the seller and got promised that the property would be taken off the market (see picture), but then they didn't even have the decency to respond to my emails to say what was going on. Bravo!

Marcus is unprofessional, I made an offer and had to chase him by phone for an update. When a smarter and more proactive estate agent negotiated better and got the deal closed, he resentfully phoned and aggressively asked for a reason. A deal isn't closed till a holding deposit is paid mate, know your market.

STAY AWAY FROM THESE CROOKS!

Abysmal, properly awful company and flat. Felt like I was undercover on Cowboy Builders or Watchdog. I wouldn’t stay in their places if they were the only houses on Earth. Rooms literally covered in mould, half the appliances were broken, they never respond when you ask them about things- one guy called Marcel told us if we didn’t let him in when he wanted, he’d just let himself in whenever. They hired a painter who damaged everyone’s equipment, there were flies in every room before we moved in, they don’t give you your landlord’s details, they sent us letters threatening to evict us over late rent before it was due, they refused to supply furniture they initially promised...there’s prob more as well. Oh yea and they charged a £1421 deposit for a mouldy flat haha. Sleep on the street before you rent with this lot, unless you’re desperate to relive Silent Hill 4.

We wish we could give zero star. We have had a bitter experience with this company. My wife and I were looking for a new home and came across this estate agent on rightmove website. Initially we requested to view a flat in new cross which was taken by another tenant but the estate agent offered us to view another property in old Kent road which we really liked and choose to make our new home. The agent was informed that I am working full-time but my wife is student and working part time and would be back in full time at her current position a month after. The agent never informed us that we are required to have £37k income in total. However, we paid £462 holding deposit and he took 5 days to start referencing. He sent us a form after taking my payment over the phone and the form had a wrong figure. We told us to change the figure after we pointed to him. We offered £1240.00 and landlady accepted. We had less than 4 weeks to get new home. He took more than a week to complete the reference and five days more to tell us the result. He rang us and told us that our annual salary is less than the required income. He was asking us to provide a guarantor but we told him that we got none. He said he will speak to landlord and get back us on that day but he didn’t reply. In addition, he never got us back to us on two time when he said he will get back to us today or shortly. We lost so much time because of not communicating quickly. Last time when I spoke to him, I told him that even you can speak to my wife’s manager who can confirm u that she would be back to full time next week, he asked for the manager’s number but he never communicated him. The agent told me he will give me the final decision on that day but he never called and sent any message but we ranged him so many times. At night we found him advertising the flat again on the website without letting us know (even though he has our holding deposit). Anyways he called my wife next day saying he would refund us the money but the most important fact is that we had only 9 days to look for a new flat. This is was really frustrating for us. If we knew we won’t get the flat for not having income of £37k then we would never have given our holding deposit n waste our time. We got money back today after 3 days but surprisingly we were refunded only £282 in place of £462. It was written on the paper (which he sent us after taking the holding deposit over the phone) that if we don’t pass the reference or withdraw the offer then we won’t be refunded but here we didn’t pass any wrong information or have withdrawn the offer then we are refunded only £282? This is really really frustration from an estate agent like your move. Is there any solution ?? U wasted our 3 weeks almost and left with no choice to get better place or almost becoming homeless. Does this go with your company ethics????

(this is my personal feeling about the situation described objectively in the second paragraph .)Tried to kick me out from property making up a story that notice has been delivered to me months ago. They didn't know how the notice was delivered or by who or where. Later they admitted this was a mistake. Really? First three people tried to convince me that I received a notice. Very stressful without reason. To clarify the situation has been resolved at the end positively to me however caused a lot of stress to me. I have received a phone call from the agency in which employee stated that I have to move out as soon as possible as Notice Requiring Possession has been issued two months before the phone call. Following the phone call I have visited the agency and below there is summary of conversation: • Employee stated that the Notice Requiring Possession for the Flat has been issued two months ago, however he was unable to identify who delivered the Notice. He didn't have any form of confirmation that the Notice was delivered. • Your Move employee has signed the Notice • Branch Manager and Employee were unable to identify how the notice was delivered, as stated that "probably" it was left in the communal area. • I have stated that I or my wife never received Notice Requiring Possession from Your Move, and none of Your Move employees stated to me (before now) the date when I need to vacate the Flat, or that the Notice Requiring Possession has been delivered to me, even that me and my wife spoke with Your Move employees many times since the date indicated on the notice. • We have looked in to the Assured Shorthold Tenancy Agreements for the Flat and established the date of moving out and last payment. o a new Notice Requiring Possession has been issued o the Landlord, mentioned that he was not aware that the Notice Requiring Possession for the Flat was issued by Your Move until his conversation with Your Move representative (unspecified date). • Your move agreed that in the light of above points you will issue a new Notice Requiring Possession of the Flat, and the Notice Requiring Repossession signed by employee on two months ago is not valid. • The Notice Requiring Possesion of the Flat has been issued on again and I have confirmed receipt of this document.

Used Your Move to help me sell my house. All was well until they overcharged me my by £2,000 and took over 2 months to refund me the money.