Dear Niamh, thank you for reaching out and letting us know about the condition of the property. We sincerely apologize that it wasn't in the move-in ready state you expected. We take pride in providing a comfortable and livable environment for our customers and we understand your frustration. To rectify this situation as quickly as possible, could you please provide some specific details about the issues you encountered in an email to maintenance@mansons.net.

Hello Katie, thank you for your review. We're sorry to hear we didn't meet your expectations in this instance. Since there aren't any details about your experience, we'd love the opportunity to learn more and improve. If you're willing, please don't hesitate to reach out to us at info@mansons.net. We'd be happy to discuss your concerns and see if there's anything we can do to resolve them.

Ioannis, thank you for bringing this matter to our attention. We understand that the situation with the viewings has caused inconvenience and frustration, and we truly apologize for any inconvenience caused. Unfortunately, when dealing with multiple properties owned by the same landlord and coordinating with competing agencies marketing them, there can be occasional challenges in managing the availability of these properties. We strive to communicate promptly and effectively in such situations to ensure a smooth experience for all parties involved. We appreciate your understanding regarding the letting of one property by another agency on Thursday. Although we are not responsible for their actions, we always aim to keep our clients informed about any changes or updates. As for the second property in the same block, it seems that circumstances beyond our control have arisen due to tenant requests to not allow access and the subsequent letting of the property by another agency. We do understand that this may cause frustration, but as a reputable agency, we must adhere to legal obligations and respect tenants' rights. We have instructions from the landlord of these properties not take a deposit prior to a perspective tenant viewing the property in person or via live video viewing. We value your interest in viewing these properties and would like to work with you towards a suitable resolution. Please let us know if there is anything further we can do or if you would like assistance in scheduling viewings at alternative properties. Once again, please accept our sincere apologies for any inconveniences caused by this situation.

Hello Callum, sorry it’s come to the point you’ve felt the need to leave the review in the first place. Have forwarded the content of the above to our senior property manager who is going to investigate and will then make contact with you to discuss.

Dear Kayla, We sincerely apologise and understand that this is a very difficult situation. Now that all repair work to the roof is complete, the landlord’s insurance company are arranging for a contractor to make good the damaged cladding and plaster work, this will then pave the way for the repairs to the damaged electrics. The repairs are going through the Landlords insurance company which takes control away from Manson’s; however, we are continuously chasing this with the landlord as we aim to resolve your situation as soon as possible. Your rent has been returned in full since the situation began and the landlord has agreed to release you from your tenancy agreement as the events that took place were beyond your control. Your initial request to be released from the tenancy was agreed back in December 2021 and still stands until the issue is resolved. It is regrettable that the landlord’s insurance company will not provide you with alternative accommodation. In the meantime we have provided information to the council in the hope that this will assist you with temporary accommodation, and we will continue to find ways that we can help you. Again, we do apologise and appreciate this is not an ideal situation, but we will continue to do all we can to expedite the repairs with the insurance company and continue to keep you regularly updated.

Dear Kayla, We sincerely apologise and understand that this is a very difficult situation. Now that all repair work to the roof is complete, the landlord’s insurance company are arranging for a contractor to make good the damaged cladding and plaster work, this will then pave the way for the repairs to the damaged electrics. The repairs are going through the Landlords insurance company which takes control away from Manson’s; however, we are continuously chasing this with the landlord as we aim to resolve your situation as soon as possible. Your rent has been returned in full since the situation began and the landlord has agreed to release you from your tenancy agreement as the events that took place were beyond your control. Your initial request to be released from the tenancy was agreed back in December 2021 and still stands until the issue is resolved. It is regrettable that the landlord’s insurance company will not provide you with alternative accommodation. In the meantime we have provided information to the council in the hope that this will assist you with temporary accommodation, and we will continue to find ways that we can help you. Again, we do apologise and appreciate this is not an ideal situation, but we will continue to do all we can to expedite the repairs with the insurance company and continue to keep you regularly updated.

Hello JJ Saddleton, we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. We have checked our database and are unable to find you and in turn contact you. Please can you contact the managing director Nick Manson on 01912092222 or by email nick@mansons.net.

Hello Egidijus Trueman , we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. We have checked our database and are unable to find you and in turn contact you. Please can you contact our team on 01912092222 or by email info@mansons.net.

Hello Dawn, we are sorry you feel our service fell short, a request was made to change your booking at one of the self catering properties in Beadnell, initially this was not offered to you but after a few communications with our bookings manager (2 days after the initial enquiry) and once travel restrictions had been imposed by the government it was agreed to rearrange the booking to 27 Mar – 3 April 2021 at no additional cost. Later you decided to ask to change this date to the 24th October 2020 which fell into a higher price band, you did not want to pay the premium for this more expensive week, our bookings manager offered you the week after this at the same price of your original booking but you chose not to do this. Fully appreciate the initial response about your booking was not favourable, but this was remedied quickly once travel restrictions we implemented by the government, I also understand the inconvenience caused by Coronavirus pandemic on your holiday which certainly does not help in this time of great uncertainty. Happy to discuss any of the above further by telephone should you wish to.