I left a property in

I left a property in Citipeaks which you let to me in June last year. I have been inspired to write this because since then I have been dealing with one of your competitors and it made me realise how proactive, helpful and willing to go the extra mile Mansons were when I was with them. When I rented through Mansons I found everything very professional, helpful and slick. From the moment I first enquired the whole process was made so easy for me and I was given full, clear and concise information about every aspect of the property I was hoping to rent and the steps I would need to go through. The fees they charged me were transparent, the tenancy agreement was explained to me properly, the referencing process was easy and my move in went without a hitch. The property was great but I did have a small problem when the plumbing for the washer started to leak. I contacted Mansons and there was someone there to fix it in just 2 hours!!! When I left the property I had stained one of the carpets with some make up and Mansons were very fair with how they handled my deposit. It was explained to me how much money from my deposit would be kept and why and I certainly don't feel it was an unreasonable sum. Unfortunatley I am now in the middle of a tenancy with another agent who has provided the complete opposite level of service and I am finding it quite stressful.....they are about to get the opposite review from you if I can find them on this site. All in all Mansons provided great service and I had the extra pleasure of seeing those two lovely spaniels in your office!!!! Take care.

I have had a long standing

I have had a long standing relationship with Mansons, ranging from property sales and valuation to general property related advice. I have always found their knowledge, attention to detail and professionalism second to none. Where they have been unable to help directly, they have located alternate agents (via the Guild of Professional Estate Agents) to act locally for me, overseeing the activity to ensure that their levels of customer service are maintained. I would absolutely have no hesitation in recommending Mansons.

I have used this company on

I have used this company on several occasions to handle the letting of my properties, although they are slightly more expensive than others in the area, they have been able to secure tenants quickly.

Very thankful to Manson's for letting to me in this competitive market. Signing with signable and making the process digital was helpful :)

“ Mansons have provided a absolutely professional service to help us sell our flat in Jesmond. The communication has been first rate – and Deborah’s advice in particular has been re-assuring and very helpful. We would not hesitate to use Manson’s again and really appreciate the personal approach. ”PositiveResponsiveness, Quality, Professionalism

Great customer service and a professional outfit all round, the administrator was especially helpful with a few tricky enquiries we had which was brilliantPositiveProfessionalism

I was looking for a flat from abroad and not able to travel for a viewing due to the pandemic. So choosing a place seemed daunting. However, Mansons offered a video viewing and readily responded to all my queries. Everyone at Mansons has been very helpful from the moment I contacted them to see if the flat I wanted was still available to the signing of the contract.PositiveResponsiveness, Quality, Professionalism

Mansons are very professional and take great care of there properties.I have been very happy with them and will continue to rent from them in the future.They have a great team taking care of everything . Keith Woods I MOVED BACK TO THE NORTH EAST AND HAVE BEEN RENTING A FLAT FROM MANSONS.I HAVE FOUND THEM TO BE VERY PROFESSIONAL AND TAKE CARE OF EVERYTHING.I DEALT WITH KIRSTY IN THE BEGINNING BUT NOW I DEAL WITH JEMMA.THEY ARE BOTH EXCELLENT AND ALWAYS. VERY PROFESSIONAL .I WISH TO CONTINUE TO RENT FROM THEM FOR A VERY LONG TIME. BEST REGARDS KEITH WOODSPositiveResponsiveness, Professionalism, Value

I was looking for a flat from abroad and not able to travel for a viewing due to the pandemic. So choosing a place seemed daunting. However, Mansons offered a video viewing and readily responded to all my queries. Everyone at Mansons has been very helpful from the moment I contacted them to see if the flat I wanted was still available to the signing of the contract.PositiveResponsiveness, Quality, Professionalism

Really good service, made the experience of finding a new home and moving easy. Everything was done on time and excellent customer service.PositiveResponsiveness, Quality