Frederic thank you for your feedback, we have had a meeting this morning with the team regarding your points raised above, we acknowledge that there have been issues . The team have made the client aware of your request and will be in touch as soon as they have a response. In the meantime we would welcome a meeting at your convenience to discuss the points you have raised. It is disappointing to hear your comments about feedback from other clients but we understand that you are frustrated at this time, however we can reassure you we are dealing with your request.

Frederic thank you for your feedback, we have had a meeting this morning with the team regarding your points raised above, we acknowledge that there have been issues . The team have made the client aware of your request and will be in touch as soon as they have a response. In the meantime we would welcome a meeting at your convenience to discuss the points you have raised. It is disappointing to hear your comments about feedback from other clients but we understand that you are frustrated at this time, however we can reassure you we are dealing with your request.

Dear Ashleigh Further to your recent review, I have identified the property from the damp/condensation issues noted in your review. I was really disappointed to read your comments. You highlighted your concerns and previous loss of items to Mansons on the 23rd April 2013, prior to this you had liaised directly with the landlord. Mansons would not advise dealing direct with a landlord as we would liaise with them on your behalf. Your original query was to continue with the tenancy but, on a solo basis which the landlord declined. I then liaised between yourself and the landlord regarding compensation for the mould on the mattress and bed slats. I supplied you with all the information you required to take this to arbitration with My Deposits and also advised the process for Small Claims Court, I also advised, although the landlord wanted to withhold the report on the property this would be made available to you once a dispute had been logged with My Deposits. It was most certainly not a case of us allowing the landlord to hide evidence, they have the right to ask us not disclose reports to you as you had the right to ask us not to disclose some of the contents in your correspondence. To reiterate if this had gone to arbitration with My Deposits or to a Small Claims Court all correspondence from all parties including any reports would have come to light, therefore Mansons had nothing to hide. The dispute has now been resolved as you asked Mansons to put a further offer to the landlord, the landlord accepted the offer. As for staff being rude and unhelpful at the beginning of your tenancy, Mansons take complaints of this nature very seriously and this will be fully investigated. If you wish to discuss this further please do not hesitate to contact me or alternatively the director Mr Manson is fully up to speed with this property and will be happy to discuss this with you. Kind regards, Cyndi Barrow

Dear Gary, Further to your recent review, we can confirm that there were no outstanding deposit monies around the 16th April or before. We believe we have identified the property that this relates to. If this is the case, your bond was in fact returned on the 27th February 2013, 5 days after you were released from your tenancy agreement and the landlord began repair works. If this is not correct, we would strongly urge you to get in touch directly or contact My Deposits if a genuine reason for your dissatisfaction exists. Then the appropriate steps can be taken to rectify this without delay. Please contact us at info@mansons.net or call us on 0191 209 2222 so that we can sort out any grievances. Many Thanks, Mansons Team

Anonymous Student, Thank you for your feedback. We do encourage anyone who is dissatisfied with the procedure to dispute it via the relevant channels. This information is highlighted to all tenants prior to starting the tenancy and throughout the checking out and bond reimbursement process. Every deposit taken, whether for a student or professional let, is registered with an approved scheme in accordance with current legislation. These schemes are in place to prevent agents or landlords from retaining any kind of deposit unfairly. No deposit is ever retained by us or the landlord unless it is proved that sufficient damage has been caused by the tenant to fully justify any deductions. We would respectfully draw your attention to the following - “the deposit is first and foremost the tenant’s money; this remains the case until the landlord can justify their claim to it” – which is an extract from our tenancy deposit membership guidelines herewith:- http://www.depositprotection.com/documents/a-guide-to-tenancy-deposits-disputes-and-damages.pdf We will happily discuss or re-issue you with your deposit registration number to enable you to dispute the deposit refunding process if you approach us directly. You can email elena@mansons.net or call us 0191 209 2222. Regards, Mansons Property Consultants