Since the take over of the lettings dept by the new mangament the service and overall management carried out on my property dropped dramatically. There have been a significant number of failures over the past 12 months from failing to inform my tenant of changes / stating they had - then not being able to provide proof through to failing to inspect the property . Their mistakes have resulted in me having to intervene with my tennant ans take matters into my own hands … further to this their ability to communicate and speak to me as a customer is questionable at the least . After being charged for reports I had not requested and their inability to resolve matters I cancelled my contract which again was incredibly problematic. I would think carefully on allowing the Newport office to manage a property and have concerns over their compliance and ability to not only resolve matters that arise but also their inability should things require legal assistance etc .

Stay well clear of this deceiving company, i recently bought a property sold through this company everything was going well until the new director Henry had taken over, this guy is the most manipulative, deceiving person i have ever come across. A sale price was agreed until he started giving false information on behalf of the vendor to increase the sale price. He Henry is an un-reliable con-artist, stay well clear of him ! (absolute joke of a person)

Completely uncontactable for 3 weeks, no one ever responds to emails and the office is apparently empty at all times. If you need to move quickly avoid this agent