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Breckon & Breckon (Letting & Management)

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Mike mentioned £130 for move out. I just add that they charge £240 for move in. Indeed, modern day pirates. Also, they show no concern or sympathy to students. If you're intl student or manual worker or single parent, even worse. If you're vulnerable or ignorant of rent market rules, it's your fault, not theirs. Best properties always go to those privileged and those who have first-hand info. They don't care about your being desperate to find a new home.

Reply from agent

Your review concerns us as we have no record of you and your comments certainly do not reflect the service we provide. We would welcome a further discussion so would be grateful if you could contact our MD Greg Barnes on 01865 201111 or greg@ breckon.co.uk to discuss further.

1.00 /5

The worst letting agent I have ever come across, really ever so poor shall not be recommending the bloody service or indeed using them again awful. They only try to make money of someone's misery of finding urgent accommodation or moving houses.

Reply from agent

We are very sorry to receive your review Daniel but we have no record of you on our systems and would like to discuss this further. Can you please contact our customer services manager, Louise Passfield on 01865 201111 from our lettings department. Please note the branch you have left the review on, is only sales and our lettings branch is located in Summertown.

1.00 /5

The property I am renting is riddled with black mould and damp and Breckon and Breckon will not help me, I first reported it 9 months ago and have had to chase them up so much since and they’ve still not sorted it. Completely non-existent property management. They are so slow moving it’s unbelievable, you have to chase them and remind them ten times before they do anything, it takes them weeks to do it, and they have left me living in an extremely mouldy damp flat with a small child putting our health at risk for months on end! I would not recommend unfortunately they clearly don’t care about their tenants health.

Reply from agent

We are very sorry to receive your review Molly. I have asked your property manager Richard to contact you today to discuss.

1.00 /5

Hi Li Yao Huang - We are concerned to have received your one star review and want to find out why you we're unsatisfied with our service. As there is no comment we would really appreciate if you could get in touch with our Customer Service Manager, Lousie Passfield at louise@breckon.co.uk

1.00 /5
Reply from agent

Hi Li Yao Huang - We are concerned to have received your one star review and want to find out why you we're unsatisfied with our service. As there is no comment we would really appreciate if you could get in touch with our Customer Service Manager, Lousie Passfield at louise@breckon.co.uk

1.00 /5

Avoid this place at all cost! I am not very convinced with the positive reviews here.

Reply from agent

We are sorry to receive your review Leonie. Can we please ask you contact our Customer Services Manager, Louise Passfield on 01865 201111 or email louise@breckon.co.uk to discuss further.

1.00 /5
Reply from agent

Hi Li Yao Huang - We are concerned to have received your one star review and want to find out why you we're unsatisfied with our service. As there is no comment we would really appreciate if you could get in touch with our Customer Service Manager, Lousie Passfield at louise@breckon.co.uk

1.00 /5

would never rent via Breckon & Breckon again: incredibly friendly and quick when in process of getting you as tenant, but tone of interaction changes considerably as soon as you sign the tenancy agreement. Got really fed up with being treated arrogantly and unprofessionally. Too many differnet people interacting about different things without knowing what other´s told me. I had to move out earlier due a change in my life situation, we had agreed on an earlier move out date, I paid the breaking-early-fee, agency started viewings; three months later I was told that landlord had changed his mind and I can not move out earlier; because the agency had not drawn up a deed of surrender there was nothing I could do. cost me 2 months rent plus council tax. But not even an apology from their side. Upon return of the keys, incredibly unfriendly receptionist who in Covid-times made me wait in a room full of employees without masks to fill in a form with my data that they have anyway.

1.00 /5

Money orientated and regimental letting agency with belittling attitude: - hefty moving in fee - repeated fees for every contract extension (only effort involved is changing a date on the previous paperwork) - after initial first year, every extension needs to be for another 12 months with no earlier exit possible without paying full 12 months rent - compulsory for tenant to take out and pay for additional 'tenants liability insurance' policy - moving out fee - final inspection visit done by external company whose fees need to be paid by tenant

1.00 /5

Terrible. Three hours late to a viewing and didn't apologise or call up to give me notice. Just kept on saying we'll be there in 5 minutes. Then said that my offer for a place was accepted and only after I had stopped looking for other places told me that it was a mistake and it wasn't actually accepted. Signed on to live at another place and moved in without the furnishings that was promised and had to wait a month for it. Currently living there with a broken window that I notified them about four months and ago and nothing has been done about it yet. Terrible. UPDATE: The window still remains broken despite constant reminders. It has now been more than a year...

Reply from agent

We are sorry to receive your review, our Customer services manager Louise Passfield will be in touch to discuss your issues further.

Contact details
Lettings Phone:

01865 201111

Lettings Email:

lettings@breckon.co.uk

Opening hours
Monday-Friday: 07:30 - 18:00 Saturday: 09:30 - 13:00 Sunday: 00:00 - 00:00
Address

Twining House, 294 Banbury Road, Oxford, Oxfordshire, OX2 7ED, UK, OX2

About

A multi-award-winning agency in Oxfordshire Breckon & Breckon is proud to offer one of the most trusted and reliable letting and property management services across Oxfordshire. Our experienced teams have one sole focus – you, the client. That means that whether you are making your first foray in to the letting business, or you are a long-term landlord with an extensive property portfolio, you can be confident that you, your property and your tenants are in safe and capable hands. Simple principles of honesty, reliability, exceptional customer service and good communication are the basis of our approach – values that have helped us build an extensive client base across the county. Its no secret that letting and property management can be a complex minefield to navigate and our job is to ensure that everything runs smoothly and seamlessly for you, so that you can enjoy minimum void periods, reliable tenants and swift resolution of any issues. Please do get in touch with any of our offices or pop us an email if you have any questions and discover our refreshing approach to letting.

Our team

Kathryn Wilson

Greg Barnes

Managing Director

Andrew Slatter

Jodie Smith

Louise Passfield

Debbie Gristwood

Phoebe Southgate

Lettings Manager

Hannah Webster

Rachel Grimsey

Becci Howlett

Ashleigh Swales

Local Manager (West)

Nick McKeown

Senior Portfolio Manager

Callum Hunt

Portfolio Manager

Lewis Jones

Richard Quigley

Tenancy Manager

Paige McCann

Local Manager- Headington

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure

No awards information available