We had a GREAT start and the team were very helpful and lovely to deal with, but it went downhill when we moved out and an independent adjudicator sided with us and verified that Breckon and Breckon Summertown had used some extremely shady tactics to extort exorbitant end-of-tenancy charges from us (like covering damage in photos with pot plants and trying to charge us to fix it). Fortunately we had taken our own photos. It’s clearly a dodgy business tactic to charge the maximum amount of end-of-lease charges and see if people bother/have enough evidence to challenge it. Because of this I would 100% recommend that everyone uses the Flatfair Deposit Scheme option. Through the Flatfair system, an independent adjudicator can be appointed to make a decision on the final payment. The adjudicator sided with us and saved us £350+ and confirmed to us that Breckon and Breckon’s case to extort funding was baseless and they had tried to dupe us on several incorrect charges. I would also recommend that you take A LOT of photos when you do the walk-through and point out every single bit of damage pedantically, or they will try to charge you for it on the other end, and take your own DETAILED photos when you leave. Don’t get caught - take the Flatfair option and get an independent adjudicator because when you move out they will try to screw you out if every single cent and it’s a huge amount of stress. I’m extremely disappointed in Breckon & Breckon’s behavior because we loved dealing with their lovely team initially, but this has caused so much unnecessary stress and made us feel like profit was prioritized way above professionalism.

At the end of the contract, a big chunk of the caution was kept with very little justification. Disappointed

Event though i was a good tenant for 4 years they deducted some of my deposit due to petty clauses in the tenancy. Be careful if you rent through Breckon and Breckon.

Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!

Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!

A very successful and professional company .But …….unfortunately they have a person who is very bad at dealing with customers and is not good at his job. I feel sorry that good company does employs this type of employee. They must be trained first on how to deal with customers. , I advise all people if they have problems to choose right person who can talk to. I hope that the decision-makers take this matter seriously, because this bad treatment by some people with customers is not a good thing for the company.

This is the worst letting agent I've ever encountered! They manipulate communication between the landlord and tenants, creating confusion. They intentionally lie to both parties, causing problems and deliberately harming the landlord's interests. They even allow tenants to prematurely terminate contracts without the landlord's consent. When we complained to their management team, it was utterly unhelpful. It appears that this behavior is part of Breckon & Breckon's company culture. We were left with no choice but to file a formal complaint with the property ombudsman, resulting in Breckon & Breckon being fined for their wrongdoing.

Very poor communication. They did not have the decency to let us know that our offer was rejected by the landlord, we wasted a week waiting to hear back and mutiple calls were needed to get a confirmation. Huge waste of time.

For anyone wishing to rent with Breckon and Breckon - I would strongly encourage you to take videos/photos of your entire property before you move in. Even places that you wouldn’t think of - ie. door frames, inside cupboards, any tiny little mark, EVERYTHING! Breckon and Breckon tried to take our deposit for marks that were already there in check in but claimed they would have been picked up by the company that do the inventory (I proved this wasn’t true) and charged ridiculous amounts of money for the marks which I know they will do nothing about given the state of the place when we moved in from the previous tenant.