Did an excellent job at helping to refurbish a flat. Not in contact very often, only if a problem. The team doesn’t seem to have many new joiners / leavers so I deal with the same people which is good.

The agency was very understanding and attentive. Communications wise they were excellent too. Special thanks to Jordan Bear who was so very helpful!

This agent really helped me to find my first rental after over a month of looking. I was in contact mainly with Kyra Smith, who was very nice and very helpful. Her communication and she was very helpful with any enquiries I had. When I moved in, I got a box of goodies as a Welcome Pack, which was very sweet. Any issues I have at the flat, they're very quick to answer and sort the issue. They're a great agent and very easy to work with. I had to deduct two stars simply because of how bad the handyman they decided to work with is. You're much better off hiring your own handyman as MSBuilders half asks jobs and never fully fixes it just seals it for a couple of months. I've had ongoing issues with the shower since I moved in, and every single time, the handyman temporarily seals it for 2 months just for it to happen again. I couldn't live in my house that I paid rent for, FOR 2 WEEKS due to the incompetence of this handyman. And when he did eventually come after 2 weeks he didn't fit any of the issues and instead spent the entire time moaning about the state of my house and how I apparently 'don't clean it'. This incident occurred on Monday, 23rd September 2024, at around 11 am. This seems like a marketing con to keep my deposit, so I've kept evidence just in case. This handyman is just losing the agent more and more money. It really sucks because the agency itself is so good.

Limited range

I could write a book about the amount of things that were bodged in the house I was renting through them. At least the agent was helpful.