The agency should have managed their landlords effectively and efficiently. Avoid RG1 2SW as the landlord took 3 months to reply our requests for repair and another month to fix "ONE" of the problems (gas). We had no gas for almost a month..... Now it's taking over a month to return the deposit and to be continued.... **literally worse experience over past 5 years**

Disappointed with the response. Initial and contract related responses very very quick once i paid the money. There was very little communication. I had 3 more folks wanting houses i wouldnt recommended them ..

The worst estate agent and people I've ever encountered. Incompetent staff who only care about ripping you off. Avoid by all means.

Terrible customer service avoid if possible. Don't be mislead by person who show you property they are generally good. Its when you take property nightmare starts. If you call them for home maintenance they person who pick phone will say the property manager is not in office. They never reply to emails. When we checked out inventory clerk write in notes 'property left in clean and tidy condition. They charged us £100 for cleaning. Poor staff with no training to speak to customers. Avoid if possible.

Never ever go with this letting agent .. They didn't any inventory check when I checked in . When I reported the issued with the apartment ( water leakage in the washroom , crack on the glass in the rooms , broken sofa ) they didn't take any action after multiple emails and phone calls . Lastly , I had to dispose their faulty sofa and bought a new one . Also , had to survived with the other issues like water leakage in the washroom , crack on the glass in the rooms etc. The water leakage in the washroom deteriorated during the snowfall during Feb/March'18 , I had to vacate the flat and moved to a new flat . I am still paying the rent as the contract is till Apr'18 . Lastly , the advertisement mentioned that there was a car parking available . However, I was charged additional £25 per month when I purchased a car and asked for the parking space

Promises of work done, which was not before we moved in; leading to the manager popping round and then just being ignored for months on end. No reply to e-mails or phone calls!!!!!!!!! Unacceptable and disgusting customer service

Congratulations Martin & Co, I would currently rank you the highest in lack of customer service. After nearly 2 weeks without hot water, numerous phone calls and the excuse of 'erm.... I can't remember what happened last week' I figured that this was the only way to actually get a response and hopefully get our hot water back on again. If someone would please respond asap that would be great. I won't bother about leaving contact details as I am sure your receptionist could probably recite my phone number by now. Thanks!