I could write a book about the amount of things that were bodged in the house I was renting through them. At least the agent was helpful.

Had huge problems with their referencing company being useless and the house being given to us in a deplorable state, but the guys in the reading office did try to help to be fair. Overall, I think the issues are most on the agency they use, their bad landlords, poorly maintained houses with non working keys and rubbish contracts. We went with them from lack of choice being time pressured after the house we wanted got pulled off the market just hours before we were due to be given a contact. If we were not pressed for time, we would have chosen a different house. Shout out to stephen and Anita from the reading office who did their best to help. Would not have given the experience even 1 star without them

Nice people but pretty useless, every year when renewing our contract we had to make the same amendments which would be promised to be incorporated into next year's contracts, but never were. Inventory check was I think for a different flat (bathrooms were listed as white emulsion but were infact fully tiled from ceiling to floor!) which was fine - it was a different company that comes in to do inventories, but when we wanted it changed 'we don't re-sign on inventories'. They didn't manage to find anyone to take our place when we left in 2 months (which would have saved us 2 months rent!) yet another agency managed to fill the flat in 24hrs. You have to be on it like a hawk, but we've yet to find a decent letting agency - maybe as a business there's not enough money in it to make it worth the effort, who knows. At least humans work here though.

If I could give them zero stars, I would. They were my sales agents and totally incompetent and awful. The sale took more than 6 months, and the day before completion, the buyer pulled out. 100% as a result of the agent's incompetence. Major blow to me and totally wast of time. Avoid them like the plague

Only giving it a star because aim forced to. If I could this would be a -1⭐️ Absolutely terrible. They have zero interests for the tenants, they only care about the landlord’s interests and their own £££ Honestly AVOID at all costs!! They’ll be all sweet and rope you into a contract you aren’t happy with only for you to end up on the streets. I regret giving these scammers even a dime.