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Country Properties - Royston

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
Reply from agent

Thank you for the 4-star rating

4.00 /5

I am a Keyworker and due to the property being vacant they let me move in. Everything was done so fast and efficiently. I am very pleased with how they dealt with and helped me move so fast. No issues with either Sophie or Sharon. Plus my little flat is great.

Reply from agent

Thank you for your positive comments. John Redman, Director

4.00 /5

The whole process was quick & hassle free. Kirsty & tracey were so professional always keeping me informed & finding answers to any queries i had. I recommend using this company, they were a pleasure to deal with

3.00 /5

Country Properties we successful in supporting us with our purchase. The beginning of the process was great with the estate agent being very honest and helpful. Overall, we had a very quick purchase process of just 8 weeks however, towards the later stages, the sales progressor was very pushy and threatened to pull the sale should we not have organised an early exchange/completion date. Moreover, we were limited to the number of viewings at the property and were unable to organise for our architect to conduct his drawings prior to our exchange. The sales progressor was then very abrupt with our solicitor and asked to speak to his supervisor on two separate occasions despite him doing a fantastic job. In future, I would hope they could take a bit more time to respect the overall time scales we were working to.

Reply from agent

Dear Mr Blyth Thank you for taking the time to leave us a google review, we note your comments and take the feedback on board. Unfortunately the Sales progressor is often under a lot of pressure from buyers and sellers and it can be frustrating when updates aren’t being received from solicitors to progress things along. We wish you all the best in your new home and hope you are very happy.

1.00 /5
1.00 /5

Had awful experience with Sophie Wesley. Be aware while renting, she keep ignoring our emails and phone calls after our end of tenancy. We spent£500 on professional cleaning and sent her the certificate but she Caused us so much stressed, in the end DPS mentioned she was trying to do a "betterment". I had to liaise with her manager Irma Bucci to get any sort of reply. Awful and stressful experience... This is the reply for ur comment below : The property it self is very poorly isolated and we as a family living with a child, how could we not heat properly... As you say if u still have all the communication, please have a look at the email that i sent on 7th of Sep 2021, that's 1 week after we moved in, where i was mentionning about Chilopoda infestation... Its not tenant responsible to sort out stuctural issue with the buildings. Also our end of tenancy cleaning company had an aftercare option which we took and even sent emails to Sophie to contact them, SHE IGNORED. Finally, even with DPS she didn't reply on time and we had to go through a lawyer to get in touch with her.... You know how renting property is hard to find and unscrupulous people like Sophie Wesley support these horrible landloard and take our hard earned money to "betterment" the old broken property. Thank you for helping us to see the dark side

Reply from agent

Dear Nirubiha, Thank you for taking the time to leave a review. We are sorry to see you have not been happy with the service. The business is jointly owned by Irma and Sophie and we have records of email communications between Sophie and yourself as well as phone records with other staff members giving you updates. Unfortunately, the landlord was extremely disappointed with how you left the property and the check out report reflected this. Numerous areas of the property had deterioration due to mould and damp through a lack of heating and ventilation, as well as the garden being unkempt. These issues were highlighted to you during your routine property visits throughout the tenancy by the staff members conducting them. As Sophie could not reach an agreement between the landlord and you, it was put to the DPS for them to act in arbitration and allow the decision to become final from an impartial provider.

1.00 /5

Stay away from this people. They do not care about you, and your deposit is at risk. I haven’t got mine for months.

1.00 /5

My Parents phoned to enquire about a rental. Found them to be unhelpful and condescending. Found other agents in the local area to be better and more professional. 1) my parents didn’t visit they phoned 2) information was given in a condescending rude tone. 3) I was in the room when you spoke to my girlfriend (the daughter) 4) you had the opportunity to apologise when my girlfriend contacted you to say they were not happy with the way they were spoken too. As far as we are concerned this was your opportunity to put things right. Many other agents they can use where they will get a better service and not have to pay 6 months rent upfront.NegativeProfessionalism

Reply from agent

We are really sorry that your parents found our advice unhelpful. We explained in detail what their renting options were and again to their daughter who called our office after their visit. Please give me a call on 01763 245121 at your convenience for any further clarification and help. Sophie Wesley, Area Lettings Manager

Contact details
Sales Phone:

01763 245121

Lettings Phone:

01763 245121

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00 Sunday: 10:00 - 14:00
Address

45 High Street, Royston, Hertfordshire, SG8 9AW, South East, UK, SG8

We’ve been operating in the local area for over 40 years and have the local knowledge you need to make truly informed decisions about your property. Our experienced team of professionals provides the best customer service, ensuring that you always know what’s happening with your property. Contact us today to sell or let your property, and we’ll support you every step of the way.

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