we have been ignored after our tenancy finished, no feed back from exit check over, slow to even start process of returning £1900 deposit, still not received any feed back after 22 days of having completed check out. Disgraceful attitude, I have had to chase and chase and still no messages back. I had to start the process with the company used to hold the deposit but this takes a month before they pay it out. I would never rent through this agency. Very slow to get issues resolved in the flat to a point we had to with hold rent to get repairs carried out and start a process of complaints against the agency. We had enough and now purchased a property and would never go back to renting through this agency. Michael Struebel

Terrible. Zero professionalism. If you are planning to rent a house look for a different company.

If I could give zero stars, I would. I am letting a property with Country Properties and have received abysmal service from the outset. Staff members have left and their emails gone unanswered, emails are ignored for weeks and even months with no apology or acknowledgement and their service has been absolutely dreadful throughout. I have made numerous formal complaints yet little has changed and their solution was for me to email three staff members every time I needed to contact them as this might lead to a faster reply (it hasn’t). When I have raised problems with their service this has been argued against far more often than it has been acknowledged and corrected. Country Properties may be excellent for buying/selling a property but would absolutely not recommend to anyone looking to let or rent.

Dreadful company! - left a rental property in January and still my tenancy deposit is unpaid!! I have chased every month to get things sorted. Having to go legal to get it back. Sophie Wesley is to be avoided. Disgraceful organisation who treat tenants appallingly! Only selected 1 star because the review will not post otherwise...

Not supportive. Unhelpful. Promising to call back but doesn't. Having to take legal advice for all the severe stress caused. Evidently they dont give deposits back very often others having to take legal action. DO NOT RENT THROUGH COUNTRY PROPERTIES

If you are their customer, they will be nice and talk to you. If you are at the end of your contract with them, their staff will simply ignore your requests. Will not recommend it to anyone.