Sorry to hear you had a negative experience Arinah, unfortunately not every situation can be resolved. Just for a bit of clarity, when we initially 'Let out' a property a full schedule of condition (inventory) will be conducted. When that tenancy comes to an end, the landlord and ourselves expect the property to be returned in a similar condition to when it was originally let out and this inventory will be used for cross reference for damages/cleanliness etc. If a tenant has unfortunately not returned a property in the same condition, then deductions will be sought by the landlord from the initial deposit and we will use the TDS to independently adjudicate, as in your case I can see that they had made these deductions in what is fair for all parties. We take great care in making sure that these properties are returned to our Landlords in a similar condition to when they are let out and always give tenants fair opportunity to rectify these issues before move out so that a full deposit can be returned.

Sorry for the bad experience Cozmolici, its never a great situation when we have a deposit dispute. Most of the time, when situations like this happen, its is usually because a tenant has left a property in sub-standard condition compared to when they move in or they are in rent arrears. Hopefully this helps shed some light on the situation.

Apologies for this Marius, that is definitely not our usual standard. Though its negative it's good feedback for the team for future training and service improvements. Thank you for taking the time to air your concerns.

Thank you for taking the time to write this review Bilal. Your experience is definitely not what we expect to deliver to customers. Believe it or not, I'm writing this response 3 years later (Jan 2024) as the new MD of DDM and I would like to think, given our recent reviews, that our service levels have massively improved.

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