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Ashtons St Albans

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Ashtons St Albans

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

review by Patricia Williams

Reply from agent

Thank you for taking the time to leave us a review Patricia - it's much appreciated

4.00 /5

review by Craig

4.00 /5

Great service

review by Axel Flaig

4.00 /5

Great team, very friendly and honest. Helped with the purchase of my first home. I ended up doing three viewings of the place I bought and they were always quick to accommodate. Thank you.

review by Colleen Jose

4.00 /5

Our experience with Ashtons has been great, Damien so informative and helpful when showing us around properties and Clair has been so helpful getting our move officially sorted. Thanks all!

review by Alex Sage

Reply from agent

Thanks Alex for your feedback!

4.00 /5

Damien showed my husband and I around a property to let. His knowledge was fantastic, he was patient and really personable and relate-able. I wish he was showing me around all my lettings viewings.

review by Lihsia Jiang

Reply from agent

Thank you for your kind feedback Lihsia!

3.00 /5

Ita alright, hard to contact and follow up with mostly, but they do the job. I've had a query with them for the last two months and still nothing, they're always 'following up' with people and they'll always 'get back to you' but never do

review by Henry Crosswell

Reply from agent

We thank you for your feedback and are sorry to hear that some of your move in queries have taken longer than expected to find a solution. We try hard to find solutions with property owners and block managers when requests are more complex but inevitably this process can take longer when multiple parties are involved. We will aim to give frequent updates until we have reached the best outcome to your requests. Best wishes, the team at Ashtons

3.00 /5

I let my property with them. Pretty good at finding a tenant. Not so responsive after and a bit disorganised in communication which is frustrating and stressful. Comes with the territory I guess. (Update: had a call from director of Lettings who is working to improve responsiveness and tighten up the service. Fair play and I appreciate the outreach)

review by Dom Graveson

Reply from agent

Thanks for your feedback Dom, and for your time on the call yesterday following your review. Ashtons work hard to find suitable tenants and we are pleased you found this satisfactory. Move-in is the start of the tenancy journey for the asset management team and we work hard to keep communication and asset management timely and relevant but accept that there are sometimes teething issues with new tenancies which usually settle very quickly. We hope there has not been too much inconvenience to you or the tenants and we look forward to continuing to support you throughout the tenancy. Best wishes from the team at Ashtons.

3.00 /5

Property we tried to acquire was not legally prepared to be purchased which took us plenty of time and effort, luckily St Albans has good products and we have found a good one already. Overall good professionals however a state agent named Steve Preston was not fit at all in his job.

review by LUIS GARCIA REDONDO

Reply from agent

Thank you for leaving your review. We trust having addressed your issue personally with you that this has been resolved to your satisfaction.

1.00 /5

Appalling service leading to a very negative experience throughout the sale of our property.

review by Peter Adams

Reply from agent

We are very disappointed to read your review Peter. Having searched our client database we can see no record of your name or contact details. Please do give the office a call on 01727 819666 at your earliest convenience to speak to Robert Ash, Associate Director, as we would love to follow up with you and assist in any way that we can.