Thanks Alex for your feedback!

Thank you for your kind feedback Lihsia!

We thank you for your feedback and are sorry to hear that some of your move in queries have taken longer than expected to find a solution. We try hard to find solutions with property owners and block managers when requests are more complex but inevitably this process can take longer when multiple parties are involved. We will aim to give frequent updates until we have reached the best outcome to your requests. Best wishes, the team at Ashtons

Thanks for your feedback Dom, and for your time on the call yesterday following your review. Ashtons work hard to find suitable tenants and we are pleased you found this satisfactory. Move-in is the start of the tenancy journey for the asset management team and we work hard to keep communication and asset management timely and relevant but accept that there are sometimes teething issues with new tenancies which usually settle very quickly. We hope there has not been too much inconvenience to you or the tenants and we look forward to continuing to support you throughout the tenancy. Best wishes from the team at Ashtons.

Thank you for leaving your review. We trust having addressed your issue personally with you that this has been resolved to your satisfaction.

We are very disappointed to read your review Peter. Having searched our client database we can see no record of your name or contact details. Please do give the office a call on 01727 819666 at your earliest convenience to speak to Robert Ash, Associate Director, as we would love to follow up with you and assist in any way that we can.

Naturally we are disappointed to see your rating Maria. We have not been able to identify you on our systems by just your first name but would value your feedback in relation to your rating. Please do give the office a call on 01727 819666 to speak to Robert Ash, Associate Director.

Thank you for sharing your concerns, and we sincerely apologise for any inconvenience you've experienced. At Ashtons, we are passionate about ensuring a smooth and stress-free journey for our clients. We understand that moving house is a demanding process, and we appreciate your patience during this time. We want to assure you that we are actively engaged in finalising the details of your rental property. The delay in issuing the contract was a result of necessary negotiations with the landlord regarding certain terms and clauses. Please rest assured that our team is working diligently to reach a resolution promptly. The contract has been issued to you and w can see you have both signed. The contract is now with the landlord to sign. Your feedback is invaluable to us, and we are committed to addressing any issues that may arise. We appreciate your understanding and look forward to swiftly resolving this matter to provide you with the exceptional service and peace of mind that Ashtons is known for.

We would like to extend our sincerest apologies for the disappointing experience you had during your recent viewing appointment with our St Albans team. Your feedback is of utmost importance to us, and we want to address the issues you raised. We fully understand the frustration and inconvenience you experienced when no one was available to let you in for your scheduled viewing, especially after you drove such a distance. Upon a thorough investigation of the situation, it appears we encountered a series of unexpected complications leading up to the viewing day. Initially, our team had scheduled an open house for the property with the consent of the current tenants, who were overseas at the time. However, shortly before your appointment, we encountered a change in their availability and their comfort level with us showing the property while they were away. Our efforts to coordinate with the tenants resulted in multiple changes, and we understand that this caused confusion and frustration for you. Moreover, it was a regrettable oversight on our part that we failed to communicate the cancellation of your viewing to you. We apologise for this lapse, and we understand how disappointing and inconvenient it must have been for you. Since we have now let the property, we unfortunately, cannot offer a rescheduled viewing. However, we are committed to improving our processes to ensure that such situations do not occur in the future. Once again, we deeply apologise for the inconvenience you experienced, and we thank you for bringing this matter to our attention. We value your interest in our services and hope to have the opportunity to help you better in the future.

Thank you for taking the time to leave your feedback Michael. We are extremely sorry that we were late to your viewing. Unfortunately our colleague was held up at a previous appointment, and then the keys were unfortunately not left for us. We appreciate this would have caused frustration, and the sellers would also like to pass on their apologies. We hope we get another opportunity to give you a better viewing experience. Best wishes from the team at Ashtons.